Health & Risk tab overview

In the heads-up display, the information is displayed using interactive dials. You can hover over a section of the dial to view more information or click the center of a dial to go to the corresponding tab.

Figure 1: Heads-up display

Field Change Orders

By default, the Field Change Orders tab is displayed when you click the HEALTH & RISK tab. In this tab, information about the service requests created for Field Change Orders (FCOs) are displayed. An FCO is created to update a product that has already been shipped by Dell Technologies. An FCO may be required for the following:

• Corrective actions for critical issues that affect your business
• Part replacement
• Patch load
• Code upgrade
• Configuration change
• Firmware upgrade

You can view the information available using the Table, Map, or Visualizations views. The Visualizations view displays the number of open and closed service requests by FCO ID and the number of open and closed FCOs. 

Figure 2: Visualizations view - Field Change Orders tab

Trackable Service Events

The Trackable Service Events tab displays the information about service requests created for Trackable Service Events (TSEs). A TSE is created to initiate and track certain types of service activities for your products. Currently, Dell Technologies no longer creates TSEs for your product. You can view the existing closed TSEs that are up to 18 months old from the created date.

Security and Technical Advisories

Dell Technologies publishes advisories to address security and technical vulnerabilities in its products.

A Dell Security Advisory (DSA) is a document that is issued by Dell Technologies to address security vulnerabilities in its products. A security advisory contains information about the affected products, important security information, and recommendations to address the issue. For more information, see the Security and Trust Center.

A Dell Technical Advisory (DTA) is a proactive notification by Dell Technologies for issues that may affect your IT operations such as data loss, data unavailability, loss of system functionality, or anything that could result in a significant safety risk. A technical advisory provides the steps to eliminate or minimize the impact of such issues.

By default, the Security Advisories and Technical Advisories tabs displays information about the advisories that were issued during the last two years. You can view the information using the Table or Visualizations views. The Visualizations view displays information about the remediation status of the advisories in a graphical format. It also displays information about the number of product IDs affected by region. 

Figure 4: Visualizations view - Security Advisories tab

Figure 5: Visualizations view - Technical Advisories tab

For information about managing advisories, see Managing security and technical advisories within MyService360. For a video demonstrating the advisory management features, go to the MyService360 Knowledge Center.

The following table describes the default filters applied in the HEALTH & RISK tab and the information that is displayed in the heads-up display:

Table 1 HEALTH & RISK tab