Audio Distortion or Speaker Static Noise on Latitude, XPS, Inspiron, Precision, and Vostro Laptops
Summary:This article provides information about how to resolve audio distortion or static noise coming from the speaker on select Dell Latitude, XPS, Inspiron, Precision, and Vostro laptops.
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When the Realtek audio drivers are installed using the Windows Update or the driver executable file, there is a small chance that the speakers may exhibit a static noise during audio playback.
Scenario (including but not limited to):
driver update through windows update
audio driver installation with Dell driver pack (CAB)
audio driver installation by .inf instead of Dell driver package (DUP)
Affected Platforms:
Inspiron 5401/5408
Inspiron 5501/5508
Latitude 3410
Latitude 3510
Latitude 3550
Latitude 5310
Latitude 5410
Latitude 5411
Latitude 5510
Latitude 5511
Latitude 7210 2-in-1
Latitude 7310
Latitude 7410
Latitude 9510
Precision 3550
Precision 3551
Precision 5540
Precision 5550
Precision 5750
Vostro 5401
Vostro 5501
XPS 13 7390 2-in-1
XPS 13 9300
XPS 13 9380
XPS 15 7590
XPS 15 9500
XPS 17 9700
Cause
This issue is caused when the Realtek audio drivers are installed using Windows Update or using the driver executable file.
Resolution
To resolve the audio distortion or static noise issue, uninstall the Realtek Audio driver and then download and install the latest version of the Realtek audio driver.
Uninstall the Realtek audio driver:
Right-click Start and select Apps & features.
In the Apps & features window, locate and select Realtek Audio Driver (Figure 1).
Click Uninstall.
Follow the on-screen instructions to complete the uninstallation process.
Restart the computer (if prompted).
Figure 1: Realtek audio driver listed in the Apps & features (also called Programs and Features)
Download and install the latest Realtek audio driver from the Dell.com/support website: