How to Get Support for Dell Digital Delivery
Summary: This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell.
Instructions
Affected Products:
Dell Digital Delivery
Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computers running Windows.
Self-Help Options
Most technical information can be found by referencing the:
- For more information, reference Locate your Service Tag or Serial Number.
- If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.
Technical Support for Dell Digital Delivery
- Go to https://www.dell.com/support/home.
- To the right of the page, select Contact Support and then click either:
- Contact Technical Support: If you have a Dell service tag available.
- Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
Figure 1: (English Only) Click Contact Us
- Click Enter service tag.
Figure 2: (English Only) Identify your device - Type your Service Tag and then click Submit.
Figure 3: (English Only) Enter your Service Tag and click Submit - On prompt, select either International Support or Support in [REGION].
Figure 4: (English Only) Choose your RegionNote:- [REGION] is based on the country or region that the product was purchased at.
- Your [REGION] may differ from the above screenshot.
- From the drop-down menu, select Software and 3rd party applications and then click Next.
Figure 5: (English Only) Select Software and 3rd party applications - Select an available contact option.
Figure 6: (English Only) Select contact option
Order Support for Dell Digital Delivery
- Go to https://www.dell.com/support/home.
- To the right of the page, select Contact Support and then click either:
- Contact Technical Support: If you have a Dell service tag available.
- Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
Figure 1: (English Only) Click Contact Us
- Type your Order Number and then click Find My Order.
Figure 7: (English Only) Click Find My Order - To the right of the page, click Contact Customer Support.
Figure 8: (English Only) Click Contact Customer Support - From the drop-down, select Missing or Wrong Items.
Figure 9: (English Only) Select Missing or Wrong Items - Select an available contact option.
Figure 10: (English Only) Select contact option
- Contact options may differ by your region.
- Reference this Dell article (000123251) when contacting technical support.
Additional Information
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