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Artikelnummer: 000197511

Dell SP3022 Speakerphone Missing from Audio Devices After Resuming from Standby or Hibernate

Sammanfattning: Customer may find the Dell SP3022 Speakerphone appears to be turned off, not responding, or may be missing from the audio devices in the Windows setup screen.

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Symptom

Affected Products:

Dell SP3022 Speakerphone

Affected Versions:

FW 1.1.5

Orsak

During modern standby, the SP3022 is turned off and periodically scans for USB wake when computer wakes up from standby. The device can sometimes miss the USB wake command and does not wake up.

Speakerphone appears powered off and not responding
Figure 1: The speakerphone appears turned off and not responding

In the device manager, there maybe an instance of USB Device descriptor failed;

Figure 2: (English Only) Device Manager

Upplösning

Download and upgrade Speakerphone firmware 1.17.4 to fix the issue:
- Dell Support

Figure 3: (English Only) Dell Speakerphone SP3022 Firmware Update Utility

Perform a hot plug (unplug the USB, wait 3sec, and plug again).
Alternative, perform a power cycle.

Artikelegenskaper

Berörd produkt

Dell Speakerphone - SP3022

Senaste publiceringsdatum

14 mars 2024

Version

Artikeltyp

Solution

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