How to Cancel or Renew Your McAfee Subscription Purchased at Dell

Affected Products:

• McAfee LiveSafe
• McAfee Safe Connect
• McAfee Small Business Security
• McAfee Antivirus
• McAfee Internet Security
• McAfee Total Protection

McAfee products that are purchased from Dell can be selected to have a Standard or Auto-Renewal subscription.

Click the appropriate subscription type for more information.

Standard

Reference Cancel Subscription or Renew Subscription for specific information.

Cancel Subscription

To cancel your McAfee subscription:

1. Go to https://www.mcafee.com/
2. Sign in with your McAfee account.
   
   Note: For issues accessing your McAfee account:

   • Validate the email that is used to is tied to a McAfee subscription.
   • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ .
3. In the upper right corner, select Account and then click Auto-Renewal Settings.
   
4. Turn-Off Auto-renewal subscription
   
   Note: The example figure demonstrates Auto-Renewal set to off.

Renew Subscription

To renew your McAfee subscription:

1. Go to https://www.mcafee.com/ 
2. Sign in with your McAfee account.
   
   Note: For issues accessing your McAfee account:

   • Validate the email that is used to is tied to a McAfee subscription.
   • Dell technical support is unable to validate the email that is used to setup the McAfee subscription, to protect your privacy. Contact the vendor directly for assistance at https://service.mcafee.com/ .
3. In the upper right corner, select Account and then click Auto-Renewal Settings.
   
4. Optionally Turn-On Auto-renewal subscription
   
   Note: Your McAfee subscription must be manually renewed if Auto-Renew is set to Off.
5. In the upper right corner, select Account and then click Subscriptions.
   
6. Under Subscriptions, click Renew on the desired McAfee Product.
   

Auto-Renewal

Auto-renewal notices are sent through email within 60 days from the expiration date to the email associated to the product.

To cancel or modify your auto-renewal subscription:

1. Go to https://www.dell.com/support/software/.
2. Click Sign In.
   
3. Sign in with the account that is associated to the auto-renewal subscription.
   
4. Under the Products tab, click the appropriate Product name.
   
   Note:

   • Entitlement Id has been omitted from the above screenshot.
   • Subscriptions no longer renewable by Dell must be managed directly through McAfee. Reference the Standard tab of this article for more information.
   • If the McAfee product is missing from your Dell Digital Locker account, click your appropriate order number at https://www.dell.com/support/order-status/ and then click Contact Customer Support.
5. Under Type, click Manage my subscription.
   
6. Turn off automatic renewal and then click Save.