If Windows is forced to shutdown (hold down the power button until the system is powered off), the system will prompt for the BitLocker key on the next boot. This symptom can be found on the platforms below:
- Latitude 7370
- Latitude E7270 / E7470
- Latitude E5270 / E5470 / E5570
- Precision Mobile 7510 / 7710
The new
TPM (Trusted Protocol Module) firmware v1.3.2.8 is now promoted on the Dell Support Website to resolve this issue. Please download to update your system.