Customer Self-Replaceable Parts

Some components are designed for simple removal and replacement; such parts are designated as Customer Self-Replaceable (CSR) parts or Customer Replaceable Unit (CRU).

When a Dell technician diagnoses that a CSR or CRU designated part is required, Dell ships the recommended part directly to the customer. This allows customers to swap out parts whenever it is most convenient for them.

Dell’s Customer Self-Replaceable Parts policies apply to the following products sold with Basic Hardware Service.

• Alienware
• Inspiron
• Latitude
• OptiPlex
• PowerEdge
• PowerEdge SC
• PowerVault
• Precision
• Vostro
• XPS
• Dell EqualLogic
• Dell/EMC Storage products

To view your Service Description, go to Dell Consumer Service Contracts.

See the following articles for step-by-step videos to help you with the replacement of parts that have been shipped to you.

• Customer replaceable unit (CRU) videos for Inspiron and Latitude systems 
• How to Replace Common Parts in Your Dell Desktop or Laptop
• How to Replace Common Parts in your Full-Size or Mini-Tower Dell desktop
• Replaceable Unit videos for Avamar, Celerra, Connectrix, Dell Unity, Isilon, ScaleIO, VNX, and VNXe 
• Online Support Documents and Manuals

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

• How to Replace Common Parts in Your Dell Desktop or Laptop
• How to replace common parts in your Dell Notebook
• How to Replace Common Parts in your Full-Size or Mini-Tower Dell desktop
• Dell Technologies Customer Replaceable Unit (CRU) Videos
• How to Replace a CMOS (Coin-Cell) Battery on Your Dell Laptop