Using the wrong password three times gives a confusing message when fitting an NVMe SSD

The following article provides information about an issue that is seen on Latitude 7210 2-in-1 and 9510 notebooks. The error message can be confusing if you enter the wrong HDD password three times in the BIOS.

Using the wrong HDD password three times can display a confusing error message

Latitude 7210 2-in-1 and 9510 notebook owners may be getting confused by an error message when replacing an NVMe SSD.

When trying to change the SSD password, you can encounter a confusing BIOS warning message. You have reached maximum attempts. This message prompt appears because the wrong SSD password has been entered three times.

The message can be resolved by clicking OK, then entering the correct Password when attempting to change the SSD password for the new drive.

Note: You must have your systems current HDD Password if you want to change it in the BIOS to a new one.

(Figure.1 Current message)

(Figure.2 Proposed message)

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Resolution

Updating to the latest BIOS version on the computer will resolve the issue. To download and install the latest BIOS:

Note: To learn more about updating the BIOS on a Dell computer, see the Dell knowledgebase article Dell BIOS Updates.

1. Browse to the Dell Drivers and Downloads page:

   • Latitude 7210 2-in-1 Drivers and Downloads Page.

   • Latitude 9510 Drivers and Downloads Page.

2. Select the Operating System.

3. Under Category, select BIOS:

   • Locate the latest Dell Latitude 7210 2-in-1 System BIOS (Version 1.3.0 or newer).

   • Locate the latest Dell Latitude 9510 System BIOS (Version 1.2.2 or newer).

4. Click Download and save the file to your computer.

5. Open File Explorer and browse to the location where the downloaded file is saved.

6. Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.

7. The system will restart as part of the installation process.

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