Číslo článku: 000129987

Certain Dell Alienware or Gaming Monitor Flickers While Gaming with G-SYNC Enabled

Zhrnutie: This article provides information about a flickering issue on select Dell Alienware and Gaming monitors. The flickering issue occurs while playing games with G-SYNC enabled in window mode on a computer with an Nvidia RTX graphics card. ...

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Obsah článku

Symptómy

If you are using a gaming display such as the Dell S2417DG monitor connected to your computer you may notice a flicker on the screen. The screen or display flickers whenever you are gaming with G-SYNC enabled. The issue is seen when you are playing games in window mode.

Affected products

Dell S2417DG
Dell S2716DG or DGR
Alienware AW2518H
Alienware AW3418HW
Alienware AW3418DW
Alienware AW3420DW

Príčina

This issue has been identified as a compatibility issue between the G-SYNC technology on the monitor and the Nvidia RTX graphics cards.

Riešenie

To help resolve the flickering issue on the monitor:

Switch to full screen mode whenever you are playing games with G-SYNC function enabled on the monitor.
Turn off the G-SYNC function when you want to play games in window mode. To learn how to enable or disable the G-SYNC function, see the User Guide of the Dell monitor.

Vlastnosti článku

Dotknutý produkt

Alienware 25 Gaming Monitor AW2518H, Alienware 34 Monitor AW3418DW, Alienware 34 Monitor AW3418HW, Alienware AW3420DW, Dell S2417DG, Dell S2716DG

Dátum posledného zverejnenia

09 júl 2021

Verzia

Typ článku

Solution

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