How to Use and Troubleshoot the Dell Wireless Dock D5000

Windows 10

​After the Windows 10 upgrade from Windows 8.1, the WiGig refresh button is disabled. It is confirmed that there is no Windows 10 1601 WIGIG driver for D5000. There is a workaround to reenable the WiGig refresh button in Windows 10 as described below.

Registry Edit

Prior to the Registry edit, install the Windows 8.1 version of the Dell Wireless 1601 WiGig Application from Dell Drivers & Downloads. (Compatible products: Latitude 6430u, E5440, E5540, E7240, E7440, and the Precision M4800, M6800)

You must download and install the latest DisplayLink driver for Windows 10 from the: DisplayLink Site 

1. Open Windows Registry Editor by typing: regedit in the Start menu and pressing enter.
2. Go to the following key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1AE9&DEV_0101&SUBSYS_00000000&REV_0?\????????????\Device Parameters
   or HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\PCI\VEN_1AE9&DEV_0101&SUBSYS_00000000&REV_0?\????????????\Device Parameters
   Note: The Question marks means that you should open the first and only sub key in there, whatever it is. It looks like 4&232ce1b2&0&00E3. (The value is system-dependent.)
   
   If you can find the key paths, modify both and follow up steps 3 to 6.
3. Add a new subkey Under Device Parameters:
   1. Right-click the Device Parameters key.
   2. From the context menu, select New -> Key.
   3. Paste e5b3b5ac-9725-4f78-963f-03dfb1d828c7 instead of the New Key #1 name of the newly created item.
4. Add a new DWORD value under the newly added subkey:
   1. Right-click e5b3b5ac-9725-4f78-963f-03dfb1d828c7 key.
   2. From the context menu, select New -> DWORD (32-bit) value.
   3. Paste EnableAllBridgeInterrupts instead of the New Value #1 name of the newly created item.
   4. Double-click the EnableAllBridgeInterrupts item.
   5. In the window that appears, Edit the DWORD (32-bit) value window type 1 instead of 0 in the Value data: Field.
   6. Press OK.
5. Exit the Registry Editor.
6. Reboot the computer.

Example:

Figure.5 Editor Screenshot (English Only)

To resolve this error, follow the steps below:

1. Go to the "%WinDir%\Microsoft.NET\Framework\%version%\CONFIG" directory
2. Right-click machine.config and select Properties
3. On the Security tab, click Edit and add the User Account to the permissions for the machine.config file. Ensure the minimum User permissions granted are Read and Execute

You may experience an issue with no sound from the headphone jack on the D5000 Wireless Dock. The computer does detect the headphones when plugged into the jack and unplugged. If the D5000 is connected to an HDMI or Display Port cable, the audio plays through speakers connected to the Monitor or TV. Reinstalling the Dell 1601 WiGig driver from Dell Support does not resolve the issue.

To resolve the issue, update the DisplayLink USB Graphics Software for Windows to the latest version.

1. Download and install the latest DisplayLink driver from the DisplayLink.com/downloads  page.
2. Follow the screen instructions until the installation is complete.
3. Restart the computer.

These instructions are to install the Dell Wireless 1601 WiGig card in a supported computer: (For example: Dell 6430u, M6800, E7440, and so on with the Dell Wireless (DW) 1601 ordered from the factory.)

1. Before beginning the installation, ensure that the BIOS and wireless card drivers are up to date for the computer. These two are updated BEFORE starting the installation of the WiGig application and Drivers.
   Note: If the computer is already working fine with the drivers loaded, and they must be updated, the removal/clean install section can be skipped, and the drivers could be updated in the order prescribed starting at STEP 4.
2. If the installation has been attempted without success, ALL existing software must be removed from the computers Programs and Features in the following order:
   Note: A restart is not required after every uninstall. While uninstalling the software you may get errors saying the software has already been uninstalled or that an .inf file is missing, this in not unusual. Ensure that all the above software is uninstalled then restart the computer.
   1. D5000 Wireless Dock - say no to keeping existing network profiles and select yes to remove the Marlon driver with prompts.
   2. Dell USB Docking Software
   3. DisplayLink Core Software
   4. DisplayLink Graphics (may not be installed)
   5. Fresco Logic USB3.0 Host Controller
   6. Qualcomm Atheros Communications Inc.(R) AR81 Family Gigabit/Fast Ethernet Driver
   7. Wilocity Monitor (The D5000 uninstaller may uninstall this.)
3. After the reboot, ensure that the dock is turned off, and nothing but the power cable is plugged in before continuing.
4. Download the following two files before starting the installation:
   1. DisplayLink USB Software for Windows 
   2. Dell Wireless 1601 WiGig Application (download the latest version on the Dell Support Website)
5. After completing the download, install the 1601 WiGig Application first. You should get a window that appears on the screen with the status of the install as shown below (See Figure.6). Ensure that the status of all items are listed as "PASS." If any items DO NOT show a "PASS" or show "FAIL," then the software must be uninstalled as shown in STEP 2, the computer rebooted, and the installation must start over.
   
   Figure 6. InstallShield Wizard

    

6. After all items have passed, reboot the computer. After the reboot, double-click the D5000 Dock icon on the desktop or the D5000 icon in the system tray near the clock (See Figure.7). This opens the D5000 Wireless Hub Connection Manager.
   
   Figure.7 Dock Icon Menu
7. When the Connection Manager opens, click the gear icon at the top of the screen. (See Figure.8.)
   
   Figure.8 Wireless Hub Connection Manager
8. When the settings menu opens after clicking the gear icon, click on the "Advanced" tab on the left side of the screen and scroll to the bottom. Locate the "Upgrade local Firmware" field and click the "…" icon to open the file browser (See Figure.9).
   
   Figure.9 Settings
9. The browser should default to the location of the 1601 firmware upgrade but if it does not the file path is: C:\Program Files (x86)\Dell Wireless\DW1601\DockImages\
10. Double-click the '1.3.0.3283_wilocity_img.bin' then click the 'Start' button to begin the flash. Select yes on the following prompt. You see the status at the bottom of the settings window, once it is finished you see a success window.
11. Now go ahead and install the Display Link driver file you downloaded earlier but DO NOT restart when/if it is prompted to restart. After the install window disappears, go into Programs and Features and verify that "DisplayLink Core Software," and "DisplayLink Graphics" are both at the latest version. Once verified that entries are present, restart the computer.
12. After the restart, turn on the dock and open the D5000 connection manager. The computer recognizes the dock, and the dock LED is solid amber. Connect to the dock by pressing and holding the orange power button to begin the sequence. (See Figure.10)
    
    Figure.10 Dock Power Button on front of dock
    Note: If the computer does not pair properly using the button on the dock, you can also use the "Connect" button in the Connection Manager using the default text password of 12345678.
13. Once the dock and computer see each other, they begin the autonegotiation of the connection. Ensure that the "Connect Automatically" box is checked to have this dock connect automatically in the future (See Figure.11).
    
    Figure.11 Connection Manager
14. After everything is finished installing the dock should show as connected, and the physical LED on the dock should be solid white. There is a Green icon in the task bar that lets you know that the computer synced properly. (See Figure.12)
    
    Figure.12 Green menu Icon
15. After pairing successfully, you may see a message that will appear stating that the dock firmware is being updated. If this message appears or asks if you want to update, select "Yes" and let this finish. (See Figure.13.)
    
    Figure.13 Upgrade screen
16. After the firmware update, the dock tries to automatically power cycle itself. If it errors out when it tries to automatically restart the dock, then you can manually power cycle it to finish the dock update. When you do so, it reconnects with no issues.
17. After the dock is power cycled, test a USB device and/or display connected to the dock. You can also verify connectivity within the Connection Manager by viewing the status of the dock. Ensure that it is showing as "Connected." (See Figure.14)
    
    Figure.14 Installation screen