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SupportAssist OS Recovery Tools Fail to Install Using SupportAssist

Resumo: Learn more information about how to successfully install SupportAssist OS Recovery Tools after they have failed to install on your computer.

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Sintomas

SupportAssist OS Recovery Tools fail to install.

Causa

Not applicable

Resolução

SupportAssist OS Recovery Tool

While using SupportAssist, the SupportAssist OS Recovery Tools may fail to install on your computer.

Note: This issue has been resolved in SupportAssist version 3.8 and newer. Download the latest version of SupportAssist.

The following steps can be used as a resolution to this issue.

  1. Download the latest version of SupportAssist.
  2. Reboot your computer.
  3. Open the Dell SupportAssist for Home PCs application.
  4. Click Start now on the SupportAssist User Interface (UI).
    Start now prompt
  5. SupportAssist runs through six scans to optimize your computer. Once these scans finish running, click Update under the Get drivers & downloads tile.
    Update button under Get drivers & downloads
  6. Choose SupportAssist OS Recovery Tools from the recommended list, and then click the Install button.
  7. It now installs successfully.

If you have further questions about this article, contact Dell Technical Support.

Mais informações

Access the Dell SupportAssist OS Recovery Documentation for more information.

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Produtos afetados

SupportAssist for Home PCs, SupportAssist OS Recovery