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Applications Cannot Open When Started Out of Box with No Internet Connection

Resumo: This article provides information about how to start the applications successfully when starting the operating system for the first time.

Este artigo aplica-se a Este artigo não se aplica a Este artigo não está vinculado a nenhum produto específico. Nem todas as versões do produto estão identificadas neste artigo.

Sintomas

Applications such as Camera, Notepad, Media player, Voice recorder, or Windows Security may not open when starting the operating system for the first time. The following error message may display: This app can’t open. The issue occurs when there is no Internet connection.

This app can’t open 

Note: This is a general Windows Operating System issue that can happen with any products.

Causa

These apps are originally recommended to be opened in an Internet environment.

Resolução

Perform one of the following workarounds to recover from the issue:

  • Start the operating system with a Microsoft account with Internet connected. Run Windows Update.
  • See the following Microsoft document to set the registry key to 0 and restart: Applications don't start and their names are dimmedThis hyperlink is taking you to a website outside of Dell Technologies.
    Caution: If done incorrectly, modifying the Windows Registry can lead to data loss or operating system corruption. Dell Technologies recommends that you back up data before proceeding with any Windows Registry edit. It is also recommended that a full backup of the Windows Registry is made before starting the edit. See How to Modify the Windows Registry This hyperlink is taking you to a website outside of Dell Technologies. for additional information.

Produtos afetados

Alienware, Inspiron, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Fixed Workstations, Mobile Workstations
Propriedades do artigo
Número do artigo: 000239646
Tipo de artigo: Solution
Último modificado: 14 mar. 2025
Versão:  4
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