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Dell Active Pen PN5122W Support Center

Resumo: The following article provides general information about the PN5122W Dell Active Pen.

Este artigo aplica-se a Este artigo não se aplica a Este artigo não está vinculado a nenhum produto específico. Nem todas as versões do produto estão identificadas neste artigo.
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Instruções

Table of Contents:

  1. Compatible Products
  2. Setup
  3. Drivers
  4. Troubleshooting
  5. Frequently Asked Questions
  6. Informational Video

Compatible Products

The following computers are compatible with the PN5122W Dell Active Pen.

Note: The Dell PN5122W Active Pen can only be used with 2-in-1 laptop versions except for the Precision 5470, 5480, and 5490 Mobile Workstations (a specific LCD version is needed) and Latitude 7320 Detachable.
Some models have two versions, a normal laptop version (Example: Latitude 5320), and a 2-in-1 version (Example: Latitude 5320 2-in-1).

Inspiron

  • Inspiron 14 7420 2-in-1
  • Inspiron 14 7425 2-in-1
  • Inspiron 14 7430 2-in-1***
  • Inspiron 14 7435 2-in-1***
  • Inspiron 14 7620 2-in-1
  • Inspiron 14 7630 2-in-1
  • Inspiron 7640 2-in-1


Latitude

  • Latitude 3330 2-in-1
  • Latitude 3340 2-in-1
  • Latitude 5320 2-in-1
  • Latitude 5330 2-in-1
  • Latitude 5340 2-in-1
  • Latitude 5350 2-in-1
  • Latitude 7210 2-in-1
  • Latitude 7310 2-in-1
  • Latitude 7320 2-in-1
  • Latitude 7320 Detachable
  • Latitude 7330 2-in-1
  • Latitude 7340 2-in-1
  • Latitude 7350 Detachable
  • Latitude 7410 2-in-1
  • Latitude 7410 2-in-1 Chromebook Enterprise*
  • Latitude 7420 2-in-1
  • Latitude 7430 2-in-1
  • Latitude 7440 2-in-1
  • Latitude 7450 2-in-1
  • Latitude 9330 2-in-1
  • Latitude 9410 2-in-1
  • Latitude 9420 2-in-1
  • Latitude 9430 2-in-1
  • Latitude 9440 2-in-1
  • Latitude 9450 2-in-1
  • Latitude 9510 2-in-1
  • Latitude 9520 2-in-1


XPS

  • XPS 13 9315 2-in-1


Precision

  • Precision 5470 Mobile Workstation**
  • Precision 5480 Mobile Workstation**
  • Precision 5490 Mobile Workstation**
Note:
*ChromeOS does not support Bluetooth pairing with Dell active pens.
**Compatible with QHD+ displays only. The FHD+ displays are not compatible with Dell active pens.
***Dell Peripheral Manager does not support active pens for Inspiron 7435 2-in-1 and 7430 2-in-1. The basic inking function can still be performed.

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Setup

Download the PN5122W documentation, such as the user guide. Follow the instructions in the guide to set up your Dell Active Pen.

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Drivers

The Dell Peripheral Manager for the Dell Active Pen PN5122W can be downloaded on the Dell Support Site.

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Troubleshooting

Problem Possible Causes Possible Solutions
Pen cannot write or draw. The laptop is not supported for the pen type. See the list of Compatible Systems.
The battery is fully drained. Replace the AAAA battery.
The pen cannot connect with Dell Peripheral Manager (DPeM). The DPeM pairing was not successful. Launch DPeM, click the '+' mark on the upper right corner, click Pen mark.

Tap the screen with the pen tip of your pen to connect the pen with DPeM.
Default functions for the barrel buttons do not work. The default function is changed or overwritten. Launch DPeM to check the function assignment of the barrel buttons.
Pen skin peels off. Alcohol-based liquid may damage the pen skin. Avoid using alcohol-based cleaner or sanitizer on the pen directly.
Unsuitable stock and operating temperature and humidity may damage the pen body. See the documentation to find more information for stocking and operating the pen.

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Frequently Asked Questions

  • What are the Supported Operating Systems?
    Windows 11 and Windows 10 support the pen.
     
  • What is the recommended battery type?
    Alkaline batteries are recommended for these pens. The pen uses one AAAA battery.
     
  • What information is required when contacting Dell Tech Support?
    Before contacting Dell Tech Support, get the following information ready:
    1. The Order Number
    2. The laptops Service Tag.
    3. The PPID is found on the box or sleeve under the pen battery cap (PPID starts with CN).

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Informational Video

Unbox and Set Up Your Dell Active Pen PN5122W.

Duration: 02:33
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

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Mais informações

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Produtos afetados

Dell Active Pen - PN5122W, Inspiron 14 7420 2-in-1, Inspiron 14 7425 2-in-1, Inspiron 14 7430 2-in-1, Inspiron 14 7435 2-in-1, Inspiron 16 7620 2-in-1, Inspiron 16 7630 2-in-1, Inspiron 16 7640 2-in-1, Latitude 7210 2-in-1, Latitude 3330 , Latitude 3340, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 5350, Latitude 7310, Latitude 7320, Latitude 7320 Detachable, Latitude 7330, Latitude 7340, Latitude 7350 Detachable, Latitude 9330, Latitude 7410 Chromebook, Latitude 7410, Latitude 7420, Latitude 7430, Latitude 7440, Latitude 7450, Latitude 9410, Latitude 9420, Latitude 9430, Latitude 9440 2-in-1, Latitude 9450 2-in-1, Latitude 9510, Latitude 9520, Precision 5470, Precision 5480, Precision 5490 ...

Produtos

XPS 13 9315 2-in-1
Propriedades do artigo
Número do artigo: 000197317
Tipo de artigo: How To
Último modificado: 23 out. 2024
Versão:  17
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