Resolving Optical Drive Noise on a Laptop or Desktop
Resumo: Perform the steps to help identify and resolve any noise problems you may be experiencing with your Dell Computer Optical Drive.
Sintomas
Perform the following steps to help identify and resolve any noise problems you may be experiencing with your Dell Computer Optical Drive.
- Determine when the noise occurs in the Optical Drive.
- Test the drive with multiple types of media such as a pre-made CD (music), DVD or Blu-ray (movies)).
- Reseat and check alignment of the Optical Drive on your computer (for more information, refer to the Online User's Guide for your computer.)
Note: Enter the Service Tag or click Browse all products and then select the make and model of the computer and the preferred language. Download the Setup Guide or User's Guide.
- Download and Install the Latest Optical Drive Firmware and BIOS from Dell Drivers and Downloads. For more information refer to Dell Knowledge base article Drivers and Downloads FAQs.
- Run the Diagnostics & Tools Quicktest, when an error code is returned, note it, and Contact Technical Support.
- If there is no error code and the issue persists, Contact Technical Support.
Propriedades do artigo
Número do artigo: 000146993
Tipo de artigo: Solution
Último modificado: 10 abr. 2021
Versão: 4
Encontre as respostas de outros usuários da Dell para suas perguntas.
Serviços de suporte
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Propriedades do artigo
Número do artigo: 000146993
Tipo de artigo: Solution
Último modificado: 10 abr. 2021
Versão: 4
Encontre as respostas de outros usuários da Dell para suas perguntas.
Serviços de suporte
Verifique se o dispositivo está coberto pelos serviços de suporte.