Generate Access Key and PIN for Dell Products

An access key and PIN can be created or viewed for a specific site ID, site name, product ID, site location, or Dell service tag. The following steps outline the process to generate the access key and PIN or view previously generated access keys.

PREREQUISITE:
Ensure that the user already has a Business Account in place for the end customer before attempting to generate an Access Key and PIN. If the user is unsure of how this is done, see How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account.

To Generate an Access Key for the PowerSwitch and PowerVault products, see separate sections below.

To Generate an Access Key:

1. On the Dell Support Site, enter the name of the product for which you are attempting to generate an Access Key and hit Search.

   Example: PowerScale F200 or Serial Number or Service Tag or SiteID

2. Once on the product page, tap the Generate Access Key link:
   

3. On the Generate Access Key page, your product should already be identified. Select Next.
   
   
   Additional information for finding site details:
   There are additional resources available to determine site information details to use to submit the Access Key request.

   • After logging in and accessing the Generate Access Key page, click your username and Manage Company Information. From here, view the Sites that you have access to.
     

   • If you do not have access to any Sites, use the Company Administration Portal to view local company administrators and account contacts. Your local administrator can help with additional information.
   • If the above two options do not provide the necessary site information:
     • If the local administrator has a Dell Support account, log in with their credentials and open a service request from the Admin Support page:
       • United States: +1-800-SVC-4EMC (+1-800-782-4362)
       • Canada: +1-800-543-4782
       • Worldwide: +1-508-497-7901

   • If you select a Hardware product in the previous step, the options presented below are different and include a Product ID or Service Tag option.
     

   • If you do not have a Dell Support account, contact Administrative Support to open a service request on your behalf:

4. If you have not created an account with Dell Support, see How to Register for Access to Dell Technologies Online Support or Upgrade an Existing Account
5. Enter a UNIQUE 4-digit PIN that you can remember, then click Create My Access Key.

6. You see a display screen that your PIN is created. Your Access Key is emailed to the Business Account email that you have on file.
   

7. You receive an email similar to the following. You need this Access Key (that is set to expire within a week) in order to establish connectivity
   

To view previously generated access keys:
Use these steps to view your access key and PIN history or have active keys resent to your email address.

1. Click the View them here link on the Generate Access Key page.
   

2. The Access Key History window displays the Site ID, Product ID, Product Name, Status, and Expiration Date of previously generated Access Keys.
   

3. To receive the access key information for a specific Site ID, click the letter icon  in the Access Key column.

To Generate an Access Key for the PowerSwitch and PowerVault products, perform the following steps:
On the Generate Access Key page, perform the following steps:

1. Enter search criteria in the search box and select the correct Site ID or Service Tag.

   Generating an Access Key to connect Secure Connect Gateway, or OpenManage Enterprise:
   
   Select the correct site, by choosing the Site ID number.
   

   
   Note: You can search by full or partial Site ID, Site Name, or Site ID or Location. If you are having issues with locating Site information, see the section below - Additional information for finding site details.

   
   Generating an Access Key to connect your Dell Technologies product using your Product ID, Serial number or Service Tag:
   
   Select the product by clicking the asset.
   

2. Enter a four-digit PIN in the Create PIN field. Take notice of the PIN number, as it is required to configure the tool after obtaining the Access Key.
   

3. Click Generate Access Key to have the Access Key created. Both Access Key and PIN are sent to the email address linked to your account.
   

4. Click Done.

• VIDEO TUTORIAL on downloading Secure Connect Gateway and obtaining your Access Key and PIN
  • YouTube: Download Secure Connect Gateway.
  • Brightcove: Download Secure Connect Gateway.
• VIDEO TUTORIAL on troubleshooting Business Account Issues
  • YouTube: Tutorial Secure Connect Gateway Business Account Issues.
  • Brightcove: Tutorial Secure Connect Gateway Business Account Issues.