Objawy
Owners of the Inspiron 15 (3542) / 14 (3442) / 17 (5748) running Windows 10, may experience a situation where after 2 or more hours of idle time, their computer will become unresponsive after going into sleep, hibernate or the computer shuts itself off. The computer will not respond to repeated presses of the power button to start the computer and there is no visual indication that the computer is powered on.
Przyczyna
This issue occurs due to an Intel Management Engine Firmware version that must be updated for the computer to function properly with the Windows 10 Intel Management Engine driver that is installed on the computer. The current driver and firmware combination can cause a condition in the computer shutdown process that does not allow the computer to fully power down. The computer then can no longer respond to power events such as pressing the power button.
Rozwiązanie
Short Term Recovery/Work Around:
To recover the computer to normal operation, hold down the power button for at least 15 seconds and then release. Press the power button again and the computer should power on normally. If the computer does not power on, remove the battery and reinstall it, If the battery has been depleted and cannot start the computer connect the AC adapter to charge the battery.
NOTE: For more information on how to remove the battery, browse to the
Inspiron 3542 Online Manual Page, and click
Inspiron 15 3542 Owner's Manual. Refer to the Removing the Battery and Replacing the Battery sections.
Long Term Solution:
Dell has published an update and it is available for direct download from:
Application for Intel Haswell ME FW v9.5.55.1948 update. For more information on installing the update, either follow the installation instructions on the update page or refer the Dell Knowledge Base article
How to Download and Install a Driver
NOTE: Dell recommends that this update be installed as soon as possible to ensure reliable computer operation.
Produkty, których dotyczy problem
Inspiron 3442, Inspiron 3542, Inspiron 5748