Speaker Volume Is Low or Off on the Dell S2422HZ and S2722DZ Monitors

No or Low Sound from Monitor Speakers

Under certain conditions S2422HZ, and S2722DZ monitor owners may experience audio problems with the integral monitor speakers:

• There is no audio heard from the monitor speakers.
• The audio heard from the monitor speakers is low.

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The two root causes to identify are:

• The Echo Canceling Speakerphone (S2422HZ or S2722DZ) audio path is not selected from the Windows playback device.
• The USB cable between the monitor and the computer is not plugged in.

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Use the following steps to resolve this problem:

1. Ensure the cabling from the Monitor to the computer or docking station is correctly plugged in.

   • USB Type-C to Type-C cable

   • USB Type-A to Type-C cable, and an HDMI cable

   • USB Type-A to Type-C cable, and a DisplayPort (DP) cable

   NOTE: USB Type-A to USB Type-C, HDMI, and DP cables are an optional purchase and do not ship with the monitor.

2. Click the Volume Icon in the Windows taskbar notification area, and move the volume bar up to check if the monitor volume gets louder. (See Figure.1.)

   

   (Figure.1 Volume Icon)

3. If the audio remains off or low, select Echo Canceling Speakerphone (S2422HZ or S2722DZ) from the Windows Playback Device:

   1. Right-click the Volume Icon.

   2. Click Open Sound Settings.

   3. Adjust the Speaker Volume to 100.

      

      (Figure.2 Sound Options)

4. Select the Echo Canceling Speakerphone (S2422HZ or S2722DZ) as the output Speaker from your Conference Application.

   1. Open the Audio Settings for your Conference Application.

   2. Adjust Speaker Volume to 100.

      

      (Figure.3 Conference Application Settings)

5. Unmute the speaker in the monitor's On-Screen Display:

   1. Open the Menu.

   2. Browse to Audio and webcam.

   3. Go to speaker.

   4. Ensure it is not Muted and that the volume is set to 100. (See Figure.4 English Only)

      

      (Figure.4 On-Screen Display)

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