Artikelnummer: 000123251

How to Get Support for Dell Digital Delivery

Samenvatting: This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell.

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Affected Products:

Dell Digital Delivery

Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computers running Windows.

Most technical information can be found by referencing the:

Note:

For more information, reference Locate your Service Tag or Serial Number.
If you are unable to locate the appropriate service tag, reach out to your sales agent for assistance.

Go to https://www.dell.com/support/home.
To the right of the page, select Contact Support and then click either:
- Contact Technical Support: If you have a Dell service tag available.
- Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
  
  Figure 1: (English Only) Click Contact Us
Click Enter service tag.

Figure 2: (English Only) Identify your device
Type your Service Tag and then click Submit.

Figure 3: (English Only) Enter your Service Tag and click Submit
On prompt, select either International Support or Support in [REGION].

Figure 4: (English Only) Choose your Region
Note:
- [REGION] is based on the country or region that the product was purchased at.
- Your [REGION] may differ from the above screenshot.
From the drop-down menu, select Software and 3rd party applications and then click Next.

Figure 5: (English Only) Select Software and 3rd party applications
Select an available contact option.

Figure 6: (English Only) Select contact option

Go to https://www.dell.com/support/home.
To the right of the page, select Contact Support and then click either:
- Contact Technical Support: If you have a Dell service tag available.
- Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.
  
  Figure 1: (English Only) Click Contact Us
Type your Order Number and then click Find My Order.

Figure 7: (English Only) Click Find My Order
To the right of the page, click Contact Customer Support.

Figure 8: (English Only) Click Contact Customer Support
From the drop-down, select Missing or Wrong Items.

Figure 9: (English Only) Select Missing or Wrong Items
Select an available contact option.

Figure 10: (English Only) Select contact option

Note: