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Dell.com 카트

How to Identify the Dell SupportAssist OS Recovery Version

요약: Learn about how to verify the Dell SupportAssist OS Recovery version through the preboot environment or the Windows operating system.

이 문서는 다음에 적용됩니다. 이 문서는 다음에 적용되지 않습니다. 이 문서는 특정 제품과 관련이 없습니다. 모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.
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지침

Affected Product:

  • Dell SupportAssist OS Recovery

Dell SupportAssist OS Recovery is a powerful recovery tool that is designed to help you diagnose, fix, or recover your device when experiencing issues.

Versioning of Dell SupportAssist OS Recovery may be required to:

  • Troubleshoot the product
  • Understand product features

The Dell SupportAssist OS Recovery version can be identified in the Preboot Environment or Windows Operating System. Click the appropriate option for more information.

To identify the version:

  1. On system boot, hold F12.
  2. In the One-Time Boot Settings menu, click SupportAssist OS Recovery.

SupportAssist OS Recovery option in the One-Time Boot Settings menu

  1. During SupportAssist OS Recovery, document the version listed.

Example version displayed during SupportAssist OS Recovery

Note:
  • In the screenshot, 5.5.1.16141 is the version.
  • The version may differ in your environment.
  • If you were unable to document the version before boot, go to Step 4.
  1. In the upper right corner of the SupportAssist OS Recovery Menu, select … and then click About.

About option

  1. In the About menu, locate and then document the version of SupportAssist OS Recovery.

Example version of SupportAssist OS Recovery

Note: The Platform, Service, and Warranty Expiration Date will differ in your environment.

To identify the version:

Note: For more information about using SupportAssist OS Recovery, go to Support for SupportAssist OS Recovery. Open the Dell SupportAssist OS Recovery User’s Guide and reference the Using SupportAssist OS Recovery section.
  1. Right-click the Windows Start Menu and then click Apps and Features.

Apps and Features

  1. Locate and then document the version for Dell SupportAssist OS Recovery Plugin for Dell Update.

Example Dell SupportAssist OS Recovery Plugin for Dell Update version

Note:
  • In the screenshot, 5.5.1.16143 is the version.
  • The version may differ in your environment.

해당 제품

SupportAssist for Home PCs, SupportAssist OS Recovery
문서 속성
문서 번호: 000197387
문서 유형: How To
마지막 수정 시간: 01 2월 2024
버전:  6
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