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Table of Contents:
- What is the Dell AR Assistant?
- Supported computers for Dell AR Assistant
- Where can I download Dell AR Assistant?
- Troubleshooting Dell AR Assistant
- Video resources
- Find compatible parts and upgrades
What is the Dell AR Assistant?
The Dell AR Assistant app creates an augmented reality experience with step-by-step instructions to replace common parts on select Dell computers.
- All that is needed is an Android or iOS smartphone.
- The app does not require a login and does not store any personal information.
- Once the part is replaced, customers can run Dell diagnostics to confirm their issue is resolved.
Video guide: Dell AR Assistant Walkthrough
Where can I download Dell AR Assistant?
Download Dell AR Assistant for free through the Google Play Store or the Apple Store using the following links:
Dell AR Assistant for Android
(Not available in the People's Republic of China)
![QR code for downloading Dell AR Assistant app on Android devices](https://supportkb.dell.com/img/ka06P000000Q8svQAC/ka06P000000Q8svQAC_en_US_1.jpeg)
Supported products for Dell AR Assistant
The Dell AR Assistant smartphone app has the following requirements:
- iOS version 15, iPhone x and above (Recommended)
- iOS version 12, iPhone 8 (Minimum)
- Android 9, ARCore support, 8 GB Ram (Recommended)
- Android 8.0 (Oreo), ARCore support, 4Gb Ram (Minimum)
Troubleshooting Dell AR Assistant
If Dell AR Assistant does not recognize your supported Dell product, be sure you are close enough for the app to lock on
to the device.
Other ways to help with lock-on:
- Hold the smartphone at a 45-degree angle to the computer, not directly over it and try to fit the computer in the white outline.
- Press the AR Assistant button on the left side of the screen to reset it.
- Try different angles around the computer (lower, higher, slightly left or right).
- Change the lighting around the computer. Natural light is recommended.
- Change the background by moving the computer to another work location.
- Try holding the phone for 2-3 seconds in position, you may detect a delay with the camera connecting to the app.
If a closer view is needed, move the camera closer to the device. If you lose the AR lock, back up to reacquire the lock and slowly move closer.
For problems with installing or launching Dell AR Assistant, see the support options for your operating system:
If you are replacing a motherboard, be sure to disable BitLocker encryption. For more information, see Dell KB article: How to Enable or Disable BitLocker with TPM in Windows
Video resources
How to Avoid Electrostatic Discharge Damage
Watch this video to learn about How to Avoid Electrostatic Discharge Damage.
Duration: 02:30
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.
해당 제품
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