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Adobe Product Code Has Already Been Redeemed

요약: This article discusses how to troubleshoot Adobe error message "This code has already been redeemed."

이 문서는 다음에 적용됩니다. 이 문서는 다음에 적용되지 않습니다. 이 문서는 특정 제품과 관련이 없습니다. 모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.

증상

Affected Products:

Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements


An error This code has already been redeemed is generated if a redemption code was previously used.
Enter This code has already been redeemed

Note: The redemption code was removed from the above screenshot.

Dell sells two types of licenses for Adobe:

  • Perpetual (one time)
  • Cloud (subscription)

Customers who purchase a perpetual Adobe license are delivered a redemption code through:

  • Dell Digital Delivery if purchased with Dell hardware
  • Dell Digital Locker if purchased without Dell hardware

The redemption code can be redeemed to download one copy of the product and an associated serial number.

Caution: Once a redemption code is redeemed, the code is no longer valid.

원인

The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference Adobe Activation and deactivation troubleshootingThis hyperlink is taking you to a website outside of Dell Technologies..

Failure to deactivate the product results in the above error.

해결

Dell technical support is unable to resolve this error directly. To resolve the error, you must Contact Adobe supportThis hyperlink is taking you to a website outside of Dell Technologies. directly and provide:

  • Adobe ID
  • Redemption Code
  • Error message
Note:
  • For more information about Adobe ID, reference Solve Adobe account sign-in issuesThis hyperlink is taking you to a website outside of Dell Technologies..
  • If Adobe redirects you to Dell for support on this issue, Dell requires:
    • Chat or email transcript
    • Adobe CaseID
    • Error Message
    • Adobe ID

추가 정보

   

비디오

   

해당 제품

Business and Office
문서 속성
문서 번호: 000177554
문서 유형: Solution
마지막 수정 시간: 11 10월 2024
버전:  11
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