How to Manage Dell Account Settings on the Dell Website

• How can I create a new account on Dell.com?
  1. Browse to the Create your Account page.
  2. Enter the required fields.
  3. Select Create Account at the bottom of the form.
  4. A one-time verification code is sent to your email address. Provide the six-digit code when you are prompted.
• Why am I getting an error message when I attempt to create an account?
  • This email address already exists:
    • This error indicates that there is an existing My Account profile created using the same email address.
    • You can click Already have an account? Sign In, provide your email address and click Create or Reset Password to reset your password associated with the email.
  • The Customer Number is already tied to another member's profile:
    • This error indicates that you already have an existing account using that Customer Number.
    • Try to log in to the existing account, you can click Already have an account? Sign In, provide your email address and click Create or Reset Password to reset your password associated with the email.
• What do I do if I have forgotten or change my Dell.com account password?
  1. Browse to the Sign-In page and sign-in.
  2. Select Create or Reset Password.
  3. Enter your email address in the Email Address field. This must be the email address that is registered to your account.
  4. Select Continue.
  5. A one-time verification code is sent to your email address. Provide the six-digit code when you are prompted.
  6. Enter your new password and follow password guidelines.
• How do I change my profile name or email address associated with my account
  1. Browse to the Sign-In page and sign-in.
  2. Select Account Settings and the select Profile Settings.
  3. Select Edit Profile.
  4. Select the "Change" button for Name, Email Address or Password, change the appropriate fields and click continue.
  5. For security reasons, you are asked to either enter your Dell account password again or receive a one-time six-digit code to verify changes. As an added security feature, the application only allows for one password change request every 24 hours.
• How do I change the phone number on My Account on Dell.com?
  1. Browse to the Sign-In page and sign-in.
  2. Select Account Settings and the select Profile Settings.
  3. Select View All under Addresses.
  4. Select Edit under the address and phone number that you want to update.
  5. Make the wanted changes and select Update Address.
  6. When you have finished, Sign-Out of your account for the changes to take effect.
• Why do my most recent orders not appear in my account?
  Note: If you ordered online through the Guest Checkout without signing into your account or did not notify your Dell Representative of your Customer Number, your order is not automatically listed.
  • Follow these steps to add your recent order to your account:
    1. Browse to the Sign-In page and sign-in.
    2. Hover over your profile name on the upper right and click Account.
    3. Select Devices on the left rail navigation.
    4. Select Add Products and fill out the required fields.
  • Follow these steps to ensure that the details of your future orders appear in your account:
    • Ordering online: Sign in to your account before ordering online
    • Ordering by phone: Tell the Dell representative the Customer Number for your account and have them use it to place your order.
• How do I deactivate My Account on Dell.com?
  1. Browse to the Sign-In page and sign-in.
  2. Select Account Settings and then select Profile Settings.
  3. Select Deactivate Account and follow the on-screen prompts.

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