Affected Platforms:
- OptiPlex
- Latitude
- Inspiron
- Alienware
- Precision Workstations
- Vostro
- XPS
- Dell G-Series
A hard reset of your Dell computer means:
- Turning off your computer
- Disconnecting all power sources from the computer
- Draining any residual power from the computer
If your Dell computer does not turn on or boot into the operating system, it is recommended that you first perform a hard reset. Performing a hard reset fixes many problems by draining the residual power that may be causing the problem.
Note: Performing a hard reset does not impact any personal files on the computer.
The capacitors on the system board can store residual or static electricity (also known as flea power) even if the computer is turned off, disconnected from the AC adapter and without a battery.
To perform a hard reset on a Dell computer, follow these steps:
- Turn off the computer.
- Disconnect the power cable (for desktops) or disconnect the AC adapter and remove the battery (for Dell laptops with removable battery).
- Disconnect all devices such as USB drives, printers, webcams, and media cards (SD/xD).
- Press and hold the power button for 15 to 20 seconds to drain the residual power.
- Connect the power cable (for desktops) or AC adapter and battery (for laptops).
- Turn on the computer.