Article Summary
This document provides information about how to troubleshoot Dell OpenManage Server Administrator (OMSA) if the correct information is not displayed or updated as expected. This may occur if the OMSA services have stopped.
Note: If the steps in this article do not solve 100% of your issues, see the article below as one of the troubleshooting steps.
If the fault persists, uninstall OMSA and reinstall the latest version of OMSA. Follow instructions in article
Support for Dell OpenManage Server Administrator (OMSA)
- OpenManage Server Administrator - Installation (Windows)
- OpenManage Server Administrator - Installation (Linux)
Table of Contents
In the OMSA installed environment, OMSA operation may be unstable. For example, some information such as storage information may not be displayed on the OMSA, or the OMSA may not open. Also, after replacing a disk, the yellow exclamation icon may be displayed on the backplane or predictive failure may not be cleared.
In this case, restarting OMSA services may be valid for troubleshooting. Also, if the OMSA does not open, changing the URL to the hostname (https://127.0.0.1:1xx1) may be valid for troubleshooting.
This article instructs how to restart services.
If the issue is not resolved after restarting OMSA services, contact
Dell Technical Support.
- Press the Windows+R key to open the Run window and enter
services.msc.
- On the Services screen, check that the following OMSA services are on the list.
- DSM SA Connection Service
- DSM SA Data Manager
- DSM SA Event Manager
- DSM SA Shared Services
- Right-click each service name and select Restart from the displayed menu. There is no specific order to restart.
- Open the terminal and move to the
/opt/dell/srvadmin/sbin.
- Run the command
./srvadmin-services.sh restart to restart OMSA services.
Additional Information on OMSA service status is seen by running the command
./srvadmin-services.sh status.
Note: To manage Server Administrator Services, you must be logged in as root. This section is applicable to ESX only. For ESXi, you can use the Restart Management Agent on the host to restart Dell OpenManage Services.
To restart Server Administrator on systems, run the command
srvadmin-services.sh restart from the command line.
Additional Information
To start Server Administrator on systems, run the command
srvadmin-services.sh start from the command line.
To stop Server Administrator, run the command
srvadmin-services.sh stop from the command line.
See above.
See related article
Support for Dell OpenManage Server Administrator (OMSA) for more information about opening, restarting, and so forth.