How to Identify the Dell Encryption External Media Version
요약: The version of Dell Encryption External Media and Dell Data Protection External Media Edition may be identified by following these instructions.
이 문서는 다음에 적용됩니다.
이 문서는 다음에 적용되지 않습니다.
이 문서는 특정 제품과 관련이 없습니다.
모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.
증상
Note:
- As of February 2021, Dell Encryption Enterprise for Mac has reached End of Maintenance. This product and its articles are no longer updated by Dell. For more information, reference Product Life Cycle (End of Support / End of Life) Policy for Dell Data Security. If you have any questions on alternative articles, either reach out to your sales team or contact endpointsecurity@dell.com.
- Reference Endpoint Security for additional information about current products.
Knowing the version of Dell Encryption External Media (formerly Dell Data Protection | External Media Edition) that was used to protect an external storage device helps to:
- Identify known issues.
- Determine UI differences.
- Understand workflow changes.
- Verify system requirements.
Affected Products:
- Dell Encryption External Media
- Dell Data Protection | External Media Edition
Affected Operating Systems:
- Windows
- Mac
원인
Not applicable
해결
Windows and Mac binaries are added to any external storage device protected by Dell Encryption External Media. To determine the version, click Windows or Mac for more information.
To identify the product version on Windows:
- Log in to the Windows computer.
- Go to the location of the protected media.
- Right-click AccessEncryptedFiles.exe and then select Properties.
- Click the Details tab.
- Document the Product version.
Note:
- The Product version of your client may differ from the above screenshot.
- For information about what Windows operating systems are compatible with Dell Encryption External Media, reference:
To identify the product version on Mac:
- Log in to the Mac computer.
- Go to the location of the protected media.
- Double-click AccessEncryptedFiles.dmg to mount the disk image.
Note: AccessEncryptedFiles.dmg is suppressed if the device has already authenticated through the EMS service. To resolve, remount the external media and then cancel the authentication request prompt.
- Right-click AccessEncryptionExternalMedia and then select Get Info.
Note: Earlier versions of the product say AccessDellExternalMediaShield instead of AccessEncryptionExternaledia.
- Expand General and then document the Version. In the example, 8.17.0 is the Version.
Note:
- The Version of your client may differ from the above screenshot.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
추가 정보
비디오
해당 제품
Dell Encryption문서 속성
문서 번호: 000124924
문서 유형: Solution
마지막 수정 시간: 16 8월 2023
버전: 16
다른 Dell 사용자에게 질문에 대한 답변 찾기
지원 서비스
디바이스에 지원 서비스가 적용되는지 확인하십시오.