Dell Precision Tower 7820 Workstation System Guide

Installation Options:

This section covers the supported Operating System reinstallation options for your system.

• Windows Operating Systems Support Site
• Precision Workstation: RAID Controller Setup

See the tabs below to find out additional information:

System Backup and Recovery

This section provides information about the Backup and Recovery options for your system.

Unless you specified Recovery Media in your order, your Windows 10 system does not come with a recovery USB Flash Drive or Discs. For information about creating recovery media for your system if there is a catastrophic system failure, follow the links below:

• Create Windows 10 Recovery media for your Dell computer
• Create Windows Installation Media for Windows 8.1 and Windows 10 using the Media Creation Tool

Windows Recovery Environment (WinRE)

On factory installed Windows 10 systems, WinRE allows you to restore your system back to the original factory state. For more information see the link below:

• Reset or reinstall Windows 10 on your Dell computer

Dell Recovery Image of Microsoft Windows

You can also download a recovery image of the Microsoft Windows Operating System customized for your Dell product from the Dell support site.

• Dell Recovery Image of Microsoft Windows

Further general information about recovering Windows can be found in the following article:

• How To Restore or Reinstall Microsoft Windows on a Dell Computer

Dell SupportAssist for Home Personal Computers:

SupportAssist provides system updates, detects issues, and sends alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you require to take the guesswork out of maintaining PCs and tablets. For more information and installation instructions see the following link:

• SupportAssist for Home PCs

Diagnostics and Error Codes:

This section provides links to articles about diagnostics and the various error messages, beep codes, and Diagnostic LED codes that can help to troubleshoot potential hardware and software issues on your system.

• Using the ePSA or PSA Diagnostics and a Guide to Error Codes
• Diagnostic Indicators for Precision Workstations
• Help With Troubleshooting System Lock Ups or Freezes
• Identify and Troubleshoot Windows Crashes and Restarts caused by Blue Screen (Crash Screen) errors
• How to troubleshoot and resolve system performance issues on Precision Fixed Workstations

You can also use the diagnostics that are on the Dell Support page, this requires Dell System Detect and SupportAssist to be installed on your system. This is performed if you choose to run the diagnostics. You can get to those diagnostics by following the link below:

• Dell Online Diagnostics

Hardware:

The section below provides links to articles that contain information about the different hardware on your system. They can help you to troubleshoot any issues that may be identified using the above diagnostics. There are also general "How to" articles that can help with tasks, for example like updating the BIOS or upgrading a hard drive.

Audio

• A guide to identifying the source of abnormal noises on a Dell PC
• How to fix problems with speakers emitting unwanted noise
• How to Troubleshoot and Resolve a No Audio issue with a Dell Desktop PC

BIOS and Motherboard

• What is BIOS and How to Check and Update the System Setup or BIOS on Your Dell System
• How to Perform a BIOS or CMOS Reset and/or Clear the NVRAM on your Dell System
• How to resolve a signed BIOS firmware message on a Dell Latitude, Precision or OptiPlex system

Fan and Overheating Issues

• How to troubleshoot an Overheating, Shutdown or Thermal issue on a Dell PC
• A guide to identifying the source of an Abnormal Noise on a Dell PC

Hard Drive Issues

• Links on How to resolve HDD (Hard drive) issues on your Dell computer
• Precision Workstation: RAID Controller Setup
• Troubleshoot and Resolve RAID Issues on Dell Precision Desktop Workstations
• How-To articles for PERC Controllers and RAID Arrays

Input Devices Issues

• Mouse, keyboard, or touchpad not working correctly

Memory

• How to Troubleshoot and Resolve Memory issues with a Dell Desktop PC
• How to identify if your Dell PC supports the Memory DIMM Isolation diagnostics

Networking, Wi-Fi, Bluetooth

• Dell Networking and Wireless Support Center
• A list of various "How To" Network and Wi-Fi Troubleshooting articles for Dell computers

No POST, No Power

• No Power, No POST, No Boot or No Video issues with your Dell Computer

Optical Drive

• How to Troubleshoot and Resolve Optical Drive Issues on a Dell System

External Ports

• Troubleshooting Ports on your Dell Precision Workstation
• A Guide to the External Ports and Connectors on a Dell Computer

Video Issues

• Dell Monitors Support Page
• Troubleshooting Multiple Monitor Issues on Dell Systems

Other Software, Security and Encryption, and Anti-virus:

This section covers the Software that is supported on your system, it also has links to information about Security and Encryption and anti-virus.

See the tabs below to find more information: