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Dell.com 카트

How to Get Support for Dell Digital Delivery

요약: This article covers how to obtain support for Dell Digital Delivery products sold directly through Dell.

이 문서는 다음에 적용됩니다. 이 문서는 다음에 적용되지 않습니다. 이 문서는 특정 제품과 관련이 없습니다. 모든 제품 버전이 이 문서에 나와 있는 것은 아닙니다.
기타 리소스 확인

지침

Affected Products:

Dell Digital Delivery

Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computers running Windows.

Self-Help Options

Most technical information can be found by referencing the:

Note:

Technical Support for Dell Digital Delivery

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

      Click Contact Us
      Figure 1: (English Only) Click Contact Us

  3. Click Enter service tag.

    Identify your device
    Figure 2: (English Only) Identify your device

  4. Type your Service Tag and then click Submit.

    Enter your Service Tag and click Submit
    Figure 3: (English Only) Enter your Service Tag and click Submit

  5. On prompt, select either International Support or Support in [REGION].

    Choose your Region
    Figure 4: (English Only) Choose your Region

    Note:
    • [REGION] is based on the country or region that the product was purchased at.
    • Your [REGION] may differ from the above screenshot.
  6. From the drop-down menu, select Software and 3rd party applications and then click Next.

    Select Software and 3rd party applications
    Figure 5: (English Only) Select Software and 3rd party applications

  7. Select an available contact option.

    Select Contact option
    Figure 6: (English Only) Select contact option

Order Support for Dell Digital Delivery

  1. Go to https://www.dell.com/support/home.
  2. To the right of the page, select Contact Support and then click either:
    • Contact Technical Support: If you have a Dell service tag available.
    • Contact Order Support: If you do not have a Dell service tag, and need assistance gaining access to the software.

      Click Contact Us
      Figure 1: (English Only) Click Contact Us

  3. Type your Order Number and then click Find My Order.

    Click Find My Order
    Figure 7: (English Only) Click Find My Order

  4. To the right of the page, click Contact Customer Support.

    Contact Customer Support
    Figure 8: (English Only) Click Contact Customer Support

  5. From the drop-down, select Missing or Wrong Items.

    Select Missing or Wrong Items
    Figure 9: (English Only) Select Missing or Wrong Items

  6. Select an available contact option.

    Select contact option
    Figure 10: (English Only) Select contact option

Note:
  • Contact options may differ by your region.
  • Reference this Dell article (000123251) when contacting technical support.

추가 정보

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문서 속성
문서 번호: 000123251
문서 유형: How To
마지막 수정 시간: 30 1월 2024
버전:  13
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