문서 번호: 000064950
<snip> 2017-02-21 11:35:50 avtar Info <40058>: - Client connecting to the Avamar Server using authentication, client connecting to the Data Domain system using two-way authentication 2017-02-21 11:35:51 avtar Info <10540>: - Resolved Data Domain Server name "testdd.emc.com" to the IP address "10.241.170.73" 2017-02-21 11:35:51 avtar Info <41236>: - Connecting to Data Domain Server name "testdd.emc.com" with token:5ba93c9db0cff93f52b521d7420e43f6eda2784f 2017-02-21 11:35:51 avtar Error <41439>: Using invalid token:5ba93c9db0cff93f52b521d7420e43f6eda2784f 2017-02-21 11:35:51 avtar Error <10542>: Data Domain server "testdd.emc.com" open failed DDR result code: 4904, desc: Invalid API argument. 2017-02-21 11:35:51 avtar Error <10509>: Problem logging into the DDR server:'', only GSAN communication was enabled. 2017-02-21 11:35:51 avtar FATAL <17964>: Backup is incomplete because file "/ddr_files.xml" is missing <snip>
Consultation of /usr/local/avamar/var/ddrmaintlogs/ddrmaint.log shows that the token request failed:
<snip> Feb 21 11:35:23 av-un-ge06-adm0 ddrmaint.bin[47285]: Info: request-token:open_ddr:service handle:1 index:1 server:testdd.emc.com user:ddboost duration=1800 expires=2017-02-21 13:05:23 Feb 21 11:35:23 av-un-ge06-adm0 ddrmaint.bin[47285]: Error: request-token::body - Failed to get token. Use token=1:00. Error:5008 Reason:invalid argument Feb 21 11:35:23 av-un-ge06-adm0 ddrmaint.bin[47285]: Error: <xxxx>Datadomain request token operation failed. <snip>
Finally review of the /ddr/var/log/debug/ddfs.info log on the Data Domain reveals that the token encryption failed due to invalid key magic:
1. Login to the Data Domain.
2. Review the ddfs.info log by using the following command:
<snip> 02/21 11:35:23.543 (tid 0x7f53bd82d990): ddboost-<testavamar.emc.com-59512>: testavamar.emc.com Local Time: Tue Feb 21 12:35:23 2017 02/21 11:35:23.553 (tid 0x7f53bd8078e0): nfsproc3_ost_get_token_3_svc: ost_build_token 02/21 11:35:23.553 (tid 0x7f53bd8078e0): ost_build_token() 02/21 11:35:23.553 (tid 0x7f53bd8078e0): ost_encrypt_string_with_key() This key has an invalid key magic 9df5c181 02/21 11:35:23.553 (tid 0x7f53bd8078e0): ost_build_token: Token encryption failed with error 5008 02/21 11:35:23.553 (tid 0x7f53bd8078e0): nfsproc3_ost_get_token_3_svc: ost_build_token failed [DDErrno = 5008 (ost_encrypt_string_with_key() Invalid User Key, Cannot be used to decrypt string)] <snip>
Avamar
Avamar, Data Domain
23 11월 2020
2
Solution