High Memory Consumption and Unresponsiveness Observed in SupportAssist for Business PCs

Some end users in your organization may experience high memory consumption in their PCs as it becomes unresponsive.

Affected Product:

• SupportAssist for Business PCs, Version 3.3.x, 3.4.x and 3.5

Due to an issue in the Microsoft software development kit (SDK) library embedded in SupportAssist for Business PCs, Internet of Things (IoT) Connection failures caused the memory leak.

It is highly recommended to upgrade personal computer fleets with the new SupportAssist for Business PCs version 3.6 that addresses the Microsoft SDK memory leak issue. For deployment guide and release notes, reference SupportAssist for Business PCs deployment guide and release notes.