This issue can occur on a Latitude or Vostro after upgrading to Windows 11. The computer stops responding during boot on a black screen and does not respond to keyboard input.
Affected Products:
- Latitude 3190 2-in-1
- Vostro 5481
- Vostro 5581
Affected Operating System:
The firmware for the Intel Sensor Hub (ISH) is reporting incorrect boot time intervals in Windows 11 while the computer attempts to boot Windows.
Follow the appropriate resolution for a Latitude 3190 2-in-1, Vostro 5481, or Vostro 5581 depending on the affected platform.
Latitude 3190 2-in-1
- Download and update the Latitude with BIOS version 1.26.0. The BIOS update can be downloaded from Support for Latitude 3190 2-in-1.
- Once the update is complete, restart the computer.
Note: For more information, reference:
Vostro 5481 and Vostro 5581
- Download and then update the Vostro with BIOS version 2.15.1. The BIOS update can be downloaded from:
- Once the update is complete, click Restart.
- After restarting, the update interface appears again. Click to Update again.
Note: Pressing Exit causes the update to be incomplete and does not resolve the no boot issue.
- Wait for the progress bar to complete and then press Restart.
Note: For more information, reference: