Updating the latest BIOS version on the computer will help resolve the issue. To download and install the latest BIOS:
WARNING: Dell recommends disconnecting devices such as external hard drives, printers, scanners, and so on before updating the BIOS.
WARNING: Dell laptops must have the battery installed and charged to at least 10% before you begin the BIOS update. Dell recommends connecting the laptop to AC power before proceeding with the update process.
NOTE: To learn more about updating the BIOS on a Dell computer, see the Dell knowledge base article
Dell BIOS Updates.
NOTE: To install the BIOS, your user account must have administrator privileges.
- Browse to https://www.dell.com/support/drivers.
- Identify your Dell computer.
- Click Download & Install SupportAssist to auto-detect your Dell computer. Follow the on-screen instructions to install Dell SupportAssist. For more information, see the Dell knowledge base article Dell SupportAssist (formerly Dell System Detect): Overview and Common Questions.
- Enter the Service Tag of the laptop and click Search.
- Or, click Browse all products and select your Dell computer from the catalog.
- Select the Operating System that is installed on the Dell computer.
- Under Category, select BIOS.
- Locate the latest System BIOS.
- Click Download and save the file to your computer.
- Open File Explorer and browse to the location where the downloaded file is saved.
- Double-click the BIOS setup file and follow the on-screen instructions to complete the installation process.