Alienware Update/ Dell Update/dell Command Update (AU/DU/DCU) is Unable to Check for Updates
概要: This article provides information on Alienware Update/ Dell Update/ Dell Command Update(AU/DU/DCU) lands up with an error message.
この記事は次に適用されます：
この記事は次には適用されません：
現象
On some System Models, Alienware Update/ Dell Update/Dell Command Update(AU/DU/DCU) “Check for updates” results in failure, and prompt "Unable to retrieve computer inventory Information."
原因
This failure happens due to an internal component inside DCU having an issue in scanning the computer.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
This is a pre-requisite step for the scan operation and hence failing to show the updates. A sample screenshot of Dell Update(DU) with this failure is shown below(See Figure. 1). The same error would be seen on Alienware Update(AU) and Dell Command Update(DCU) as well.
Figure. 1 error message
解決方法
In order to resolve this failure, “Dell Update Recovery Utility” needs to be downloaded and installed on your computers. Please check if your computer has installed this application or click below link to download:
対象製品
Alienware Update, Dell Command | Update, Dell Update文書のプロパティ
文書番号: 000185515
文書の種類: Solution
最終更新: 21 5月 2021
バージョン: 3
質問に対する他のDellユーザーからの回答を見つける
サポート サービス
お使いのデバイスがサポート サービスの対象かどうかを確認してください。