メイン コンテンツに進む
ログアウト

Dellへようこそ

マイアカウント
  • すばやく簡単にご注文が可能
  • 注文内容の表示、配送状況をトラック
  • 会員限定の特典や割引のご利用
  • 製品リストの作成とアクセスが可能
ログイン アカウントの新規作成 プレミアログイン パートナー プログラム サインイン
お問い合わせ

Dell.comカート

一部の文書番号が変更されている可能性があります。探しているものではない場合は、すべての文書を検索してみてください。文書の検索

How to Run a Preboot Diagnostic Test on a Dell Computer

概要: This article provides instructions on how to run hardware diagnostics using preboot diagnostics on a Dell computer.

この記事は次に適用されます： この記事は次には適用されません： この記事は、特定の製品に関連付けられていません。 すべての製品パージョンがこの記事に記載されているわけではありません。
他のリソースを確認する

手順

Table of Contents
  1. Diagnostic Quick Test
  2. Advanced Diagnostic Test
  3. Other Resources

Diagnostic Quick Test

  1. Turn on your computer.
  2. At the Dell logo, press the F12 key several times until the One Time Boot Menu appears.
  3. On the boot menu screen, select the Diagnostics option (Figure 1.)
    One Time Boot Menu

    Figure 1: One Time Boot Menu

    The diagnostic quick test begins (Figure 2.)
    Quick test screen
    Figure 2: Diagnostic Quick Test

    NOTE: The mouse and touch screen (if installed) are not active during testing.
    NOTE: To run a diagnostic test on a specific device, press Esc and then select Advanced test on the lower left corner and then follow the steps in the Diagnostic advanced test section.

     

    Once the quick test completes, the results are shown.

    It will state either:

     

Return to Top of Article

Advanced Diagnostic Test

NOTE: The default is that all the tests are selected.
  1. When you want to run a specific test, select to clear the Select all check box and then select the tests you want to run. (Figure 3.)
    advanced test screen
    Figure 3: Advanced Test Screen
    NOTE: The hardware test options may vary depending on the hardware installed on your Dell computer.
    NOTE: To run a thorough test on the hardware, select to check the Thorough mode box.
  2. Select RUN TEST.
    NOTE: On Dell laptops, user response is required during the LCD test.

    Once the test completes, the results are shown.

    It will state either:

 

Return to Top of Article

Other Resources:

The Preboot Diagnostic tool also provides information as outlined below:

Configuration

NOTE: To access the Configuration tab, select SYSTEM INFO from the options on the left.
Configuration
Figure 4: Configuration Tab

Return to Top of Article


Health

NOTE: To access the Health tab, select SYSTEM INFO from the options on the left.
Health
Figure 5: Health Tab

Return to Top of Article


Firmware

NOTE: To access the Firmware tab, select SYSTEM INFO from the options on the left.
Firmware
Figure 6: Firmware Tab

Return to Top of Article


Logs of Previous Diagnostics Tests

NOTE: To access the logs of the previous diagnostics tests, select LOGS from the options on the left.
Diagnostics logs
Figure 7: Diagnostics Logs Tab

Return to Top of Article

 

How to Run a Preboot Diagnostics on a Dell Computer

Watch this video to learn how to use integrated preboot diagnostics to identify hardware issues on your Dell computer.

Duration: 01:34 (mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.

その他の情報

Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

対象製品

Alienware, Inspiron, Legacy Desktop Models, OptiPlex, Vostro, XPS, G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Legacy Laptop Models, Fixed Workstations, Mobile Workstations
文書のプロパティ
文書番号: 000181163
文書の種類: How To
最終更新: 14 2月 2024
バージョン:  18
質問に対する他のDellユーザーからの回答を見つける
サポート サービス
お使いのデバイスがサポート サービスの対象かどうかを確認してください。