Windows Autopilot - Preparing Your Computer for Service

Find out more about Windows Autopilot:

• Overview of Windows Autopilot

Supported Operating Systems:

• Windows 10 Pro
• Windows 10 Pro for Workstation
• Windows 10 Enterprise
• Windows 10 IoT Enterprise
• Windows 11 Pro
• Windows 11 Pro for Workstation
• Windows 11 Enterprise
• Windows 11 IoT Enterprise

Autopilot Deregistration

An Autopilot device must be deregistered before a motherboard replacement

Contact your organization's IT department to have them deregister the device if you are an end-user or work for a helpdesk.

This process must occur before repairing or replacing the computer.

How do I know that my device is enrolled with Autopilot?

1. Open the Start Menu in the Operating System desktop.

2. Click on the Start Menu and type Company Portal to run a search.

   (The device is unlikely to be enrolled in Autopilot if the search does not return Company Portal.)

3. Click the open link that shows below the company portal applications search return.

4. When Company Portal opens, scroll down to Devices.

5. Your computer is listed there if it is enrolled.

Contact your IT department to deregister the device from Intune before the motherboard replacement occurs.

BitLocker and/or Device Encryption

Dell Technologies recommends suspending Microsoft BitLocker to prevent any recovery scenarios that block or delay the servicing of the computer.

• Deregister the Autopilot device from the Autopilot program

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Autopilot re-registration

The computer must be re-registered in InTune so that it adopts the company policies after servicing.

This process requires manual setup steps by your IT organization:

1. Collect the Hardware has from the computer:

   • How to collect the hardware hash

2. Upload the hardware hash to the InTune portal (Either manually or with the PowerShell script Get-WindowsAutoPilotInfo):

   • Get-WindowsAutoPilotInfo 3.5

3. Wait for the confirmation that the hardware hash was successfully registered.

4. Reboot Windows and continue the deployment:

   • Windows Autopilot user-driven mode

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Frequently Asked Questions:

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Recommended Articles

Here are some recommended articles related to this topic that might be of interest to you.

• Windows Autopilot - Invite Dell as an OEM Partner
• Replacement Hardware Bound to Windows Autopilot
• Windows Autopilot - Windows Welcome Page Shows Information from a Different User