For help with issues such as: wired and wireless networking, Windows, mouse, touchpad, keyboard, LCD, webcam and downloading drivers, see an expanding section below.
For specifications, browse to the XPS 15 Online Manual Page, and then touch or click XPS 15 Setup and Specifications (see the Specifications section).
For port locations, browse to the XPS 15 Online Manual Page, and then touch or click XPS 15 Setup and Specifications (see the Views section).
For the Service Manual, browse to the XPS 15 Online Manual Page, and then touch or click XPS 15 Service Manual.
To locate your Service Tag or Express Service Code, browse to the Where is the Service Tag located? page.
For how-to's and troubleshooting information about Wired and Wireless networking, browse to the Dell Networking and Wireless Support Center.
To turn the wireless antenna off or on, press and hold the Fn key, and then press the PrtScr key (repeating this will switch the wireless antenna off and on).
For more information about how to turn the wireless antenna on and off on a Dell Computer, see Dell Knowledge Base article How to Turn the Wireless Antenna On and Off on a Dell Computer.
This section covers the Microsoft Windows operating system that is installed on your computer; select the tabs below to find out more information.
For help with using Microsoft Windows, see the Dell Windows Support Center. You must select the operating system you need help with.
When the computer stops responding or you are troubleshooting slow performance issues, perform the following steps:
This link takes you to the Dell Knowledge Base article Microsoft Windows Locks Up or an Error Occurs.
For information about the drivers available, browse to the XPS 15 Drivers Page.
This article provides information about how to download drivers for Dell computers, Drivers and Downloads FAQs.
This section covers the hardware that is installed on your computer; select the tabs below to find out more information.
See the following Dell Knowledge Base articles for information about how to use or troubleshoot mouse, keyboard, or touchpad issues.
For information about how to turn the touchpad on or off, see Dell Knowledge Base article Disabling or Enabling the Touchpad on a Dell Laptop.
For information about troubleshooting a laptop LCD Screen, see the Dell Knowledge Base article Troubleshooting a Laptop LCD Screen That is Black, Blank or Hard to See.
For help with resolving USB port issues, see Dell Knowledge Base article How to resolve USB port issues.
For information about and help with resolving Hard Drive issues, see the Dell Knowledge Base article Understanding and Troubleshooting Your Hard Drive.
When you experience a situation in which the computer does not start at all, or if it does turn on (lights turn on and fans are spinning) but the computer does not show any image, look at the Battery LED light for a blinking amber/white pattern to determine failures listed in Table 1.
The blinking patterns consist of 2 sets of numbers being represented by a group of Amber blinks and then a group of White blinks.
First Group: The LED blinks with an Amber color 1 to 9 times, followed by a brief pause with the LED off for 1.5 seconds.
Second Group: The LED blinks with a White color 1 to 9 times, followed by a longer pause before the next cycle starts again with the LED off for 3 seconds.
For example: For a No Memory Detected Error (2,3). The battery LED blinks 2 times with an Amber color, followed by a pause and then blinks 3 times with a White color. The battery LED will pause for 3 seconds before the next cycle repeats itself again.
Blinking Pattern |
Component | Description | |
---|---|---|---|
Amber | White | ||
2
|
1
|
CPU | CPU failure |
2
|
2
|
BIOS ROM failure | System board failure (included BIOS corruption or ROM error) |
2
|
3
|
Memory | No memory/RAM detected |
2
|
4
|
Memory | Memory/RAM failure |
2
|
5
|
Memory | Invalid memory installed |
2
|
6
|
Chipset | System board/Chipset error |
2
|
7
|
LCD | LCD failure |
3
|
1
|
RTC power failure | CMOS battery failure |
3
|
2
|
PCI/Video | PCI or Video card/chip failure |
3
|
3
|
BIOS recovery 1 | Recovery image not found |
3
|
4
|
BIOS recovery 2 | Recovery image found but invalid |
For additional help with your computer, please Contact Technical Support.
When the Battery LED does not blink with an Amber/White pattern, perform the following steps:
There are times when changes to the settings in the System Setup (BIOS) prevent the computer from booting into Windows. Setting the BIOS back to its defaults may allow the computer to boot correctly.
This section covers the software that may be installed on your computer; select the tabs below to find out more information.
The Dell Windows Backup Media and Recovery Options page provides information about backing up your Windows Operating System as well as recovery options for when Windows does and does not start correctly.
The Dell Download Center provides information about software that you may have bought and software that is already installed on your computer, such as Dell Backup Solutions and Dell SupportAssist for PCs and tablets.
Some of the software sold at the time of purchase has to be downloaded once you receive your computer. You can download and install those programs by using Dell Digital Delivery, for more information see the following links:
A free PDF reader (Acrobat Reader DC) is available for free from Adobe. You need this program to view any PDF files such as the Quick Start Guides or Owner's Manuals.
This article provides help with Microsoft Office programs, A Guide to the various Microsoft Office programs available on your Dell PC.
To access the Dell Security and Virus Support Page click the following link:
Your computer comes pre-installed with an Anti-virus program. For more information, see the Dell Knowledge Base article Useful Information about the Third Party Anti-virus programs that ship with a Dell PC.
More information about Viruses, Spyware, and Malware can be found at the following links:
Not Applicable.
Not Applicable.