Affected Products:
Dell Digital Delivery
Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computers running Windows.
Self-Help Options
Most technical information can be found by referencing the:
Technical Support for Dell Digital Delivery
- Go to https://www.dell.com/support/home.
- To the right of the page, select Contact Support and then click either:
- Click Enter service tag.
![Identify your device](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_2.jpeg)
Figure 2: (English Only) Identify your device
- Type your Service Tag and then click Submit.
![Enter your Service Tag and click Submit](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_3.jpeg)
Figure 3: (English Only) Enter your Service Tag and click Submit
- On prompt, select either International Support or Support in [REGION].
![Choose your Region](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_4.jpeg)
Figure 4: (English Only) Choose your Region
Note:
- [REGION] is based on the country or region that the product was purchased at.
- Your [REGION] may differ from the above screenshot.
- From the drop-down menu, select Software and 3rd party applications and then click Next.
![Select Software and 3rd party applications](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_5.jpeg)
Figure 5: (English Only) Select Software and 3rd party applications
- Select an available contact option.
![Select Contact option](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_6.jpeg)
Figure 6: (English Only) Select contact option
Order Support for Dell Digital Delivery
- Go to https://www.dell.com/support/home.
- To the right of the page, select Contact Support and then click either:
- Type your Order Number and then click Find My Order.
![Click Find My Order](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_8.jpeg)
Figure 7: (English Only) Click Find My Order
- To the right of the page, click Contact Customer Support.
![Contact Customer Support](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_9.jpeg)
Figure 8: (English Only) Click Contact Customer Support
- From the drop-down, select Missing or Wrong Items.
![Select Missing or Wrong Items](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_10.jpeg)
Figure 9: (English Only) Select Missing or Wrong Items
- Select an available contact option.
![Select contact option](https://supportkb.dell.com/img/ka06P000000TzRPQA0/ka06P000000TzRPQA0_en_US_11.jpeg)
Figure 10: (English Only) Select contact option
Note:
- Contact options may differ by your region.
- Reference this Dell article (000123251) when contacting technical support.
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