How to gather a vm-support / vc-support using vSphere Web Client

Products to be applied:
vCenter 6.7 / 6.5 / 6.0

Table of Contents

• For vCenter 6.7 / 6.5
• For vCenter 6.0

For vCenter 6.7 / 6.5

1. Enter the vCenter Server name or IP address to Web browser address fields to open vSphere Web Client.

2. Log in to the vCenter Server system, select Hosts and Clusters.

3. Select vCenter from the left pane, click Monitor tab.

4. Click System Logs→Export System Logs.

5. Select applicable ESXi host or all ESXi hosts, check Include vCenter Server and vSphere Web Client logs and click Next.

    

   If the vc-support is not required, uncheck Include vCenter Server and....

    

6. Click Finish on the Select logs screen.

    

   Basically, checking "Gather performance data" and "Password for encrypted core dumps" is unnecessary.

    

7. Select any destination on the local computer to save logs.

8. Once the generating task for diagnostics bundle completed, log bundle is saved in specified destination.

For vCenter 6.0

1. Enter the vCenter Server name or IP address to Web browser address fields to open vSphere Web Client.

2. Log in to the vCenter Server system, select Hosts and Clusters.

3. Select vCenter from the left pane, click Monitor tab.

4. Click System Logs→Export System Logs.

5. Select applicable ESXi host or all ESXi hosts, check Include vCenter Server and vSphere Web Client logs and click Next.

    

   If the vc-support is not required, uncheck Include vCenter Server and....

    

6. Select Generate Log Bundle on the Ready to Complete screen.

    

   Basically, checking "Gather performance data" is unnecessary.

    

7. Once the generating task for diagnostics bundle completed, download dialog for log bundle is displayed.

8. Click Download Log Bundle and save in specified destination.