VxRail: Mystic account is locked out due to a number of failed logins

During troubleshooting activities, after repeated login failures, Mystic account becomes locked out.

With repeated login failures, Mystic account becomes locked out.
The following error prompt appears:

Error message:
Account locked due to 5 failed logins
Access denied
Using keyboard-interactive authentication.
Password:

To unlock the account, Mystic user must be reset by root. However, root login is prohibited via SSH and VBM console. Thus, access via vSphere Web or Windows client may be required.

1. Launch the Web Console:



2. Log in with root username:



3. Issue the command to check the amount of failed attempts and to reset the account:

To show how many failed login attempts:

# pam_tally2 -u mystic

To reset the account and check again to ensure failures shows 0:

# pam_tally2 -u mystic --reset
# pam_tally2 -u mystic

4. After the account has been unlocked, logging with Mystic user should work now: