Passa al contenuto principale
Esci

Benvenuto in Dell

Il mio account
  • Effettua gli ordini in modo rapido e semplice
  • Visualizza gli ordini e monitora lo stato della spedizione
  • Crea e accedi a un elenco dei tuoi prodotti
Accedi Crea un account Accesso a Premier Accesso al Partner Program
Contattaci

I tuoi carrelli Dell.com

How to Capture a HAR File for VMware Carbon Black Cloud

Riepilogo: Learn how to capture HAR files for troubleshooting VMware Carbon Black Cloud by following these instructions.

Questo articolo si applica a Questo articolo non si applica a Questo articolo non è legato a un prodotto specifico. Non tutte le versioni del prodotto sono identificate in questo articolo.
Scopri le altre risorse

Istruzioni

This article covers how to capture a HAR file for VMware Carbon Black Cloud.

Affected Products:

  • VMware Carbon Black Cloud

Affected Operating Systems:

  • Windows
  • Mac
  • Linux

VMware Carbon Black support may request an HTTP Archive (HAR) format file to help with investigating issues within the VMware Carbon Black Cloud. For steps on capturing the HAR file, select the appropriate browser from the list below.

Note: Capturing a HAR file by using Google Chrome running in incognito mode provides the most consistent results.
  1. Open Google Chrome in incognito mode and then go to [REGION].conferdeploy.net.
    Note: [REGION] = Region of tenant
  2. Sign In to the VMware Carbon Black Cloud.
    VMware Carbon Black Cloud sign in
  3. From Chrome, press the F12 key to bring up developer tools.
    Developer tools
  4. Click Network.
    Network
    Note: If the record button in the upper left developer tools panel is a gray circle instead of a red circle, click the record button. Verify that record button is red before proceeding to Step 5.
  5. Click the Clear icon to remove any stale data.
    Clear
  6. Reproduce the issue. Once finished, click the Export icon and then follow the prompts to save the HAR file.
    Export
    Note: The exported file has a .har file extension.
  1. In Microsoft Edge, go to [REGION].conferdeploy.net.
    Note: [REGION] = Region of tenant
  2. Sign In to the VMware Carbon Black Cloud.
    VMware Carbon Black Cloud sign in
  3. From Microsoft Edge, press the F12 key to bring up developer tools.
    Developer tools
  4. Click Network.
    Network
  5. Click the Clear icon to remove any stale data.
    Clear
  6. Click the Start Profiling Session icon in the upper left of the developer tools panel.
    Start Profiling Session
  7. Reproduce the issue. Once finished, click the Export as HAR icon and then follow the prompts to save the HAR file.
    Export as HAR
    Note: The exported file has a .har file extension.
  1. In Mozilla Firefox, go to [REGION].conferdeploy.net.
    Note: [REGION] = Region of tenant
  2. Sign In to the VMware Carbon Black Cloud.
    VMware Carbon Black Cloud sign in
  3. From Mozilla Firefox, press the F12 key to bring up developer tools.
    Developer tools
  4. Click Network.
    Network
  5. Click the Clear icon to remove any stale data.
    Clear
  6. Verify that recording is active by checking the Pause/Resume recording network log icon in the developer tools panel.
    Pause or resume recording network log
  7. Reproduce the issue. Once finished, right-click in the body of the developer tools panel, click Save All As HAR, and then follow the prompts to save the HAR file.
    Save all as HAR
    Note: The exported file has a .har file extension.
  1. In Safari, go to [REGION].conferdeploy.net.
    Note: [REGION] = Region of tenant
  2. Sign In to the VMware Carbon Black Cloud.
    VMware Carbon Black Cloud sign in
  3. From the Safari menu, click Preferences.
    Preferences
  4. Click Advanced, select the Show Develop menu in menu bar option, and then exit Preferences.
    Show Develop menu in menu bar
  5. From the Safari bar, click Develop.
    Develop
  6. From the Develop menu, click Show Web Inspector.
    Show Web Inspector
  7. Click Network.
    Network
  8. Click the Clear icon to remove any stale data.
    Clear
  9. Reproduce the issue. Once finished, click the Export icon and then follow the prompts to save the HAR file.
    Export
    Note: The exported file has a .har file extension.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Informazioni aggiuntive

 

Video

 

Prodotti interessati

VMware Carbon Black
Proprietà dell'articolo
Numero articolo: 000186332
Tipo di articolo: How To
Ultima modifica: 29 ago 2024
Versione:  7
Trova risposta alle tue domande dagli altri utenti Dell
Support Services
Verifica che il dispositivo sia coperto dai Servizi di supporto.