Distorted Sound From the Computer

Ensure after performing each step below, you check for issue resolution. If issue persists follow the next step.

• Identify the media application i.e. VLC, Windows Media Player etc.
  • Determine if the issue occurs in only one application. If using VLC, refer for Further Instructions.
  • Search Dell’s Knowledge Base or the software producers website for additional information
• Connect external speaker/headphone and check for sound.
• If the audio distortion persists.
  • Run Online Diagnostics on the Sound Card.
  • Update Audio Drivers or BIOS.
  • Perform Windows Updates.
• If the issue continues after troubleshooting consider Reinstalling the Operating System. This method would result in data loss; Ensure you backup data before proceeding.
• Run ePSA on Sound Card.
• If audio distortion is not seen on external speaker/headphone

If issue still persist, contact Dell Technical Support for further assistance.