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Dell Premier Rechargeable Active Pen PN7522W Support Center

Résumé: The following article provides general information about the PN7522W Dell Premier Rechargeable Active Pen.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.
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Instructions

Table of Contents:

  1. Compatible Systems
  2. Setup
  3. Drivers
  4. Troubleshooting
  5. Frequently Asked Questions
  6. Informational Video

Compatible Systems

The Dell Premier Rechargeable Pen (PN7522W) works seamlessly with most Dell 2-in-1 laptops. This is due to using Advanced Encryption Standard (AES) 1.0, 2.0 and Wacom (WGP) protocol support.

  • Precision 5470 Mobile Workstation*
  • Precision 5480 Mobile Workstation*
  • Latitude 3330 2-in-1
  • Latitude 3340 2-in-1
  • Latitude 5300 2-in-1 Chromebook Enterprise**
  • Latitude 5310 2-in-1
  • Latitude 5320 2-in-1
  • Latitude 5330 2-in-1
  • Latitude 5340 2-in-1
  • Latitude 7210 2-in-1
  • Latitude 7310 2-in-1
  • Latitude 7320 2-in-1
  • Latitude 7320 Detachable
  • Latitude 7330 2-in-1
  • Latitude 7340 2-in-1
  • Latitude 7410 2-in-1 Chromebook Enterprise**
  • Latitude 7410 2-in-1
  • Latitude 7420 2-in-1
  • Latitude 7430 2-in-1
  • Latitude 7440 2-in-1
  • Latitude 9330 2-in-1
  • Latitude 9410 2-in-1
  • Latitude 9420 2-in-1
  • Latitude 9430 2-in-1
  • Latitude 9440 2-in-1
  • Latitude 9510 2-in-1
  • Latitude 9520 2-in-1
  • Inspiron 7420 2-in-1
  • Inspiron 7425 2-in-1
  • Inspiron 7430 2-in-1***
  • Inspiron 7435 2-in-1***
  • Inspiron 7620 2-in-1
  • Inspiron 7630 2-in-1
  • Inspiron 7635 2-in-1
  • XPS 9310 2-in-1
  • XPS 9315 2-in-1
Note: * Compatible with Quad High-Definition (QHD)+ displays only. The Full High-Definition (FHD)+ displays are not compatible with Dell active pens.
 
Note: ** The Chrome Operating System does not support Bluetooth pairing with Dell active pens.
 
Note: *** The Dell Peripheral Manager (DPeM) application does not support active pen functionality on the Inspiron 7430 and 7435 2-in-1 laptops. It only supports the basic inking function on those products.

Setup

Download the PN7522W documentation such as the user guide. Follow the instructions in the guides to set up your Dell Premier Rechargeable Active Pen.

Drivers

The Dell Peripheral Manager application for the Dell Premier Rechargeable Active Pen PN7522W can be downloaded from: Dell Support Site

Troubleshooting

Problem Possible Causes Possible Solutions
Pen cannot write or draw. Unsupported laptop See the list of Compatible Systems.
The battery is fully drained. Charge the pen using the USB Type-C cable in the box.
The tile application cannot find your Pen. The pen may be outside of Tile's Bluetooth range. Ensure that you use this feature within Tile's Bluetooth range of 10 meters in an unblocked area.
If you have lost your pen in a location further than 10 meters, follow the Tile applications instructions to view its most recent location.
Default functions for the barrel buttons do not work. The default function is changed or overwritten. Launch DPeM to check the function assignment of the barrel buttons.
Pen skin peels off. Alcohol-based liquid may damage the pen skin. Avoid using alcohol-based cleaner or sanitizer on the pen directly.
Unsuitable stock and operating temperature and humidity may damage the pen body. See the documentation to find more information for stocking and operating the pen.
The pen does not auto-pair with the laptop when it is connected with the USB Type-C cable during the first-time setup. Swift Pair functions are not enabled in Windows. On your Laptop, go to Windows Settings and click or tap Devices, then Bluetooth & other devices. Select notifications to connect using Swift Pair.
The USB Type-C cable is not working. Try another USB Type-C cable.
Unable to pair the pen with your laptop. Check the driver version. Install the latest Bluetooth driver for your laptop.
The Bluetooth pairing light does not turn on. The battery is fully drained. Charge the pen using the USB Type-C cable in the box.
 

Frequently Asked Questions

  • What are the Supported Operating Systems?
    Windows 11 and Windows 10 support the pen.
     
  • What is the recommended battery type?
    The pen uses an integrated Li-ion rechargeable battery. (Approx. 40 days battery life on a single charge.)
     
  • What information is required when contacting Dell Tech Support?
    Before contacting Dell Tech Support, get the following information ready:
    • Order Number
    • Computer Service Tag
    • Part Piece Identification(PPID) is found on the box or sleeve under the pen battery cap (PPID starts with CN)
  • Are nib kits available?
    Yes, nib kits are available for sale for this stylus. Go to the https://www.dell.com/ site and search for nib kits NB1022.

Informational Video

Dell Premier Rechargeable Active Pen PN7522W Unboxing and Setup

Duration: 03:03
Closed captions: Subtitles are available in English only.

Produits concernés

Dell Premier Rechargeable Active Pen - PN7522W, Inspiron 14 7420 2-in-1, Inspiron 14 7425 2-in-1, Inspiron 14 7430 2-in-1, Inspiron 14 7435 2-in-1, Inspiron 16 7620 2-in-1, Inspiron 16 7630 2-in-1, Inspiron 16 7635 2-in-1, Latitude 7210 2-in-1 , Latitude 3330, Latitude 3340, Latitude 5300 2-in-1 Chromebook, Latitude 5310 2-in-1, Latitude 5320, Latitude 5330, Latitude 5340, Latitude 7310, Latitude 7320, Latitude 7320 Detachable, Latitude 7330, Latitude 7340, Latitude 9330, Latitude 7410 Chromebook, Latitude 7410, Latitude 7420, Latitude 7430, Latitude 7440, Latitude 9410, Latitude 9420, Latitude 9430, Latitude 9440 2-in-1, Latitude 9510, Latitude 9520, Precision 5480, XPS 13 9310 2-in-1, XPS 13 9315 2-in-1 ...
Propriétés de l’article
Numéro d’article: 000197901
Type d’article: How To
Dernière modification: 10 mai 2024
Version:  7
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