How to Identify the Dell SupportAssist OS Recovery Version
Résumé: Learn about how to verify the Dell SupportAssist OS Recovery version through the preboot environment or the Windows operating system.
Instructions
Affected Product:
- Dell SupportAssist OS Recovery
Dell SupportAssist OS Recovery is a powerful recovery tool that is designed to help you diagnose, fix, or recover your device when experiencing issues.
Versioning of Dell SupportAssist OS Recovery may be required to:
- Troubleshoot the product
- Understand product features
The Dell SupportAssist OS Recovery version can be identified in the Preboot Environment or Windows Operating System. Click the appropriate option for more information.
To identify the version:
- On system boot, hold F12.
- In the One-Time Boot Settings menu, click SupportAssist OS Recovery.
- During SupportAssist OS Recovery, document the version listed.
Note:
- In the screenshot, 5.5.1.16141 is the version.
- The version may differ in your environment.
- If you were unable to document the version before boot, go to Step 4.
- In the upper right corner of the SupportAssist OS Recovery Menu, select … and then click About.
- In the About menu, locate and then document the version of SupportAssist OS Recovery.
Note: The Platform, Service, and Warranty Expiration Date will differ in your environment.
To identify the version:
Note: For more information about using SupportAssist OS Recovery, go to Support for SupportAssist OS Recovery. Open the Dell SupportAssist OS Recovery User’s Guide and reference the Using SupportAssist OS Recovery section.
- Right-click the Windows Start Menu and then click Apps and Features.
- Locate and then document the version for Dell SupportAssist OS Recovery Plugin for Dell Update.
Note:
- In the screenshot, 5.5.1.16143 is the version.
- The version may differ in your environment.