What is Secure Connect Gateway?
Secure Connect Gateway is an enterprise monitoring technology that is delivered as an appliance and a stand-alone application. It monitors your devices and proactively detects issues that may occur. Depending on your service contract, it also automates support request creation for issues that are detected on the monitored devices. Supported products include Dell servers, data storage, chassis, networking, data protection devices, virtual machines, and converged or hyperconverged appliances.
When you upgrade, information about your devices, collections, settings, parts dispatch information, preferences, support cases, and other configurations are securely migrated to secure connect gateway. However, you must manually add the devices that are inventoried through a Microsoft System Center Operations Manager adapter. For more information about upgrading to secure connect gateway, see Upgrading SupportAssist Enterprise 1.x or 2.x to Secure Connect Gateway-Application Edition.
Download
SupportAssist Enterprise 2.x is no longer available for download.
Manuals
See SupportAssist Enterprise 2.x version documentation for the latest documentation including the User's Guide, Support Matrix and Release Notes.
Community
Get more assistance, and discuss more about SupportAssist Enterprise 2.x on the community forums.
Additional Information
What are the different versions of SupportAssist Enterprise?| Name | Purpose | Benefit |
| Dell EMC OpenManage Enterprise SupportAssist plug-in | The SupportAssist plugin is designed to deliver an automated, proactive support experience for the data center, providing a single pane of glass for Complete Lifecycle Management. For customers with OpenManage Enterprise, this enables an embedded SupportAssist experience and is ideal for monitoring up to 8000 devices including servers, chassis under one console. |
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| SupportAssist Enterprise 4.x - Virtual Edition | No longer available, please update to Secure Connect Gateway. | No longer available, please update to Secure Connect Gateway. |
| SupportAssist Enterprise 2.x | No longer available, please update to Secure Connect Gateway. | No longer available, please update to Secure Connect Gateway. |
| SupportAssist Integration in iDRAC | SupportAssist Integration in iDRAC allows you to create SupportAssist collections and utilize other SupportAssist features to monitor your system and datacenter. iDRAC provides an application interfaces for gathering platform information that enables support services to resolve platform and system problems. |