Passer au contenu principal
Quitter

Bienvenue dans l’univers Dell

Mon compte
  • Passer des commandes rapidement et facilement
  • Afficher les commandes et suivre l’état de votre expédition
  • Créez et accédez à une liste de vos produits
Se connecter Créer un compte Connexion au compte Premier Connexion au programme de partenariat

Fixing Switchable Graphics on a Laptop after Disabling Base Graphics or Re-imaging

Résumé: This article provides information about resolving an issue where the video goes faulty after a re-image or disabling base graphics on a switchable graphics enabled laptop.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.
Consulter d’autres ressources

Instructions

Are you seeing an issue with discrete graphics after disabling Optimus?

 

If you are seeing the following problem on your laptop, follow the solution guide below.

If you have disabled the integrated or UMA graphic in Device Manager > Display Adapters, to get better video performance. A yellow bang appears against the discrete graphic card with an error message like Windows has stopped this device because it has reported problems (Code 43). The external displays, if you have one installed, stop working simultaneously. If you shut down or restart the laptop, the fault continues.

switching video

 
Note: This failure symptom can also be seen if the laptop has been re-imaged. However, the integrated or UMA graphic driver was not installed prior to installing the discrete graphics driver.
 
Note: Ensure that the integrated or UMA graphic driver is installed prior to the discrete graphics driver (both installed).
 

Follow these steps:

  1. Enable the integrated or UMA graphic from Device Manager > Display Adapters and then reboot as it can bring the laptop back to the previous working state.

  2. Ensure that performance and power-saving optimization is set correctly.

    • For laptops with NVIDIA discrete graphics - Enable or Disable the Optimus option by pressing the F2 key and going into the BIOS setup > Video > Optimus.

    • For laptops with AMD discrete graphics - Select the option for Powersaving/Performance within the Control Panel > Catalyst Control Center(CCC) > Start. 

 


Back to Top

Produits concernés

G Series, Alienware, Inspiron, Latitude, Vostro, XPS
Propriétés de l’article
Numéro d’article: 000134603
Type d’article: How To
Dernière modification: 30 août 2024
Version:  5
Trouvez des réponses à vos questions auprès d’autres utilisateurs Dell
Services de support
Vérifiez si votre appareil est couvert par les services de support.