PowerEdge: How To Export SupportAssist with a Controller Log Using the Lifecycle Controller

Steps:

1. Boot the server and press F10 to enter the Lifecycle Controller.
2. Select Hardware Diagnostics from the list on the left and select Export SupportAssist collection as shown below.

3. This takes you to the Terms and Conditions screen, check the box to Agree then click Next at the bottom of the screen.
   
   Figure 2: Terms and Conditions

4. Be sure to select Hardware and RAID Controller Logs (or operating system and Application Data if needed), then click Next at the bottom of the screen.
   
   Figure 3: Log Selection

5. Insert a USB drive (FAT-32 format) or select the appropriate Network Share and enter the location data. Click Next at the bottom of the screen and Finish to complete the process.
   
   Figure 4: Log Export
   
   
   Figure 5: Sample Network Share configuration using CFS
   
   
   Figure 6: Sample Network Share configuration using NFS

Error Messages

• Error message when there is a failure in retrieving the selected report data

• Error message when Lifecycle Controller is unable to connect to the network share

• Error message when the export fails because you have provided an invalid folder name or the USB drive is not found

• Error message when the export fails because there is not enough space to copy to the USB drive

• Error message when the export fails because the USB drive is read-only