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Troubleshoot No Audio on Alienware Monitors When Using HDMI ARC eARC Port

Résumé: How to troubleshoot no audio issues on Alienware gaming monitors AW3225QF and AW2725QF when using the HDMI ARC/eARC port. Follow these steps to update firmware, use the correct HDMI cable, and enable HDMI CEC. ...

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.

Instructions

Affected Products:

  • Alienware 32 4K QD OLED Gaming Monitor AW3225QF
  • Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF

  1. Ensure that the monitor firmware is updated to the latest version.
  2. Use a High-Speed HDMI cable to connect the Alienware monitor to the soundbar.
    Note:
    • If the soundbar supports ARC only, an HDMI 2.0 or above cable is required.
    • If the soundbar supports eARC, an HDMI 2.1 cable is required.
    • Some soundbars come with an HDMI cable in the box. Ensure the HDMI cable meets the requirements stated above.
    • The HDMI cable that comes in the Alienware monitor box is a High-Speed HDMI 2.1 cable.
  3. Some soundbars have more than one HDMI port. Ensure the HDMI cable is connected to the HDMI port that supports ARC/eARC.
    Note: Some soundbars do not have the words ARC/eARC printed next to the HDMI port. Check the documentation to identify the correct port.
  4. Ensure the HDMI cable is connected to HDMI (eARC/ARC) port of the Alienware monitor (check the monitor documentation to identify the correct port).
  5. Ensure that HDMI CEC is turned on in the OSD:
    • Open the OSD and go to Others > HDMI CEC.

Produits concernés

Alienware 27 4K Dual-Resolution Gaming Monitor AW2725QF, Alienware 32 4K QD OLED Gaming Monitor AW3225QF
Propriétés de l’article
Numéro d’article: 000224050
Type d’article: How To
Dernière modification: 26 Sep 2024
Version:  7
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