Numéro d’article: 000177554
Adobe Product Code Has Already Been Redeemed
Résumé: This article discusses how to troubleshoot Adobe error message "This code has already been redeemed."
Contenu de l’article
Symptômes
Affected Products:
Adobe Acrobat
Adobe Photoshop Elements
Adobe Premier Elements
An error This code has already been redeemed is generated if a redemption code was previously used.
Figure 1: (English Only) This code has already been redeemed message
Note: The redemption code was removed from the above screenshot.
Dell sells two type of licenses for Adobe:
- Perpetual (one time)
- Cloud (subscription)
Customers who purchase a perpetual Adobe license are delivered a redemption code through:
- Dell Digital Delivery if purchased with Dell hardware
- Dell Digital Locker if purchased without Dell hardware
The redemption code can be redeemed to download one copy of the product and an associated serial number.
Caution: Once a redemption code is redeemed, the code is no longer valid.
Cause
The Adobe product must be deactivated before reimaging an operating system or installing the product on another computer. For more information, reference https://helpx.adobe.com/download-install/kb/activation-deactivation-help.html 
.
Failure to deactivate the product results in the above error.
Résolution
Dell technical support is unable to resolve this error directly. To resolve the error, you must contact Adobe directly https://helpx.adobe.com/contact.html 
and provide:
- Adobe ID
- Redemption Code
- Error message
Note:
- For more information about Adobe ID, reference https://helpx.adobe.com/manage-account/kb/account-password-sign-help.html
. - If Adobe redirects you to Dell for support on this issue, Dell requires:
- Chat or email transcript
- Adobe CaseID
- Error Message
- Adobe ID
Informations supplémentaires
Vidéos
Propriétés de l’article
Produit concerné
Business and Office
Dernière date de publication
09 May 2022
Version
10
Type d’article
Solution