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Dell Business Dock WD15, Dell Thunderbolt Dock TB16, and Dell Precision Dual USB-C Thunderbolt Dock TB18DC Legacy Support

Résumé: This article provides information about Dell Business Dock WD15, Dell Thunderbolt Dock TB16, and Dell Precision Dual USB-C Thunderbolt Dock TB18DC Legacy Support.

Cet article concerne Cet article ne concerne pas Cet article n’est associé à aucun produit spécifique. Toutes les versions du produit ne sont pas identifiées dans cet article.
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Symptômes

Dell ended docking station production for WD15, TB16, and TB18DC USB Type-C docks on April 30, 2020.

If your dock is still under warranty, Dell continues to provide technical support for docking issues with a supported laptop or workstation.

Dell commercial laptops or workstations not in the compatibility list, the following table outlines the functionality and limitations of using WD15/TB16 dock with the unsupported computer.

WD15/TB16 Dock Dell Commercial Laptops
Power Delivery to Notebook Yes
Display support through video ports Yes (As per display resolution support specified in the user guide)
Data transfer through USB ports Yes
Audio through analog audio ports Yes
Wired Ethernet through RJ45 port Yes
The dock power button emulates the computer power button. Yes
MAC address pass-through Yes
Wake on Dock Yes
Wake-on-LAN Yes
Firmware update over computer native operating system (Firmware Update Utility) Depends on the Computer, See User Manual for more information.
Technical Support for issues related to Dock or Dock functionality. Yes, if the dock is within the warranty period.

Table 1: WD15/TB16 Dock

TB18DC is designed for use only with the Dell Precision 7000 Series laptops (7730/7530) with dual Thunderbolt 3 ports.

Cause

Note: In general, the standard warranty period for these docks that are purchased on a stand-alone basis is one year from the date of purchase. If purchased with a supported computer, the dock warranty period typically matches the warranty period for the supported computer with which the dock was purchased.

Résolution

Dock Support

Docks and supported computers that are still in-warranty:

  • If your laptop or workstation is listed as being supported for your dock, Dell provides technical support in case you face any covered docking issue during the warranty period.
  • If your laptop or workstation is not listed as being supported for your dock, test your dock with a supported computer to see if the docking issue can be reproduced on a supported computer. If the docking issue can be reproduced on a supported computer, Dell provides necessary support to help resolve warranty-covered issues for the dock on the supported computer.
Note: If the dock is no longer covered by a Dell warranty entitlement, fees for supporting the product apply.

Informations supplémentaires

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Produits concernés

Dell Dock WD15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC
Propriétés de l’article
Numéro d’article: 000124006
Type d’article: Solution
Dernière modification: 19 Sep 2024
Version:  10
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