How to Use and Troubleshoot Dell Dual Video USB Docking Station D1000
Résumé: Learn how to setup, use and troubleshoot Dell Dual Video USB Docking Station D1000. Find information about drivers, setting up multiple monitors and steps to resolve common issues.
Symptômes
Dell Dual Video USB Docking Station D1000 links all your electronic devices to your laptop PC using a single cable that supports USB 3.0. When you connect a supported laptop to the docking station, you can gain access to all your peripherals such as the mouse, keyboard, stereo speakers, external hard drive, and large-screen monitors without having to plug each one into the laptop.
Dell Dual Video USB Docking Station D1000 works with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, ethernet and other USB peripherals to be connected to PCs through USB.
For help with specifications, setup, connecting an external monitor, troubleshooting common issues, etc. refer to an expanding section below.
| PC Connectivity |
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| Video ports |
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| Audio ports |
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| Network ports |
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| USB ports |
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| Connectivity |
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| Processor |
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| Video card or GPU |
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| Operating system |
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Figure 1: Dell Dual Video USB Docking Station D1000 Front Ports
| 1 | Headphone and microphone combo port |
| 2 | USB 3.0 |
| 3 | USB 3.0 with BC 1.1 |
Figure 2: Dell Dual Video USB Docking Station D1000 Rear Ports
| 1 | Power DC-In |
| 2 | VGA |
| 3 | HDMI |
| 4 | DisplayPort |
| 5 | Gigabit Ethernet |
| 6 | USB 3.0 |
Dell Dual Video USB Docking Station D1000 works with DisplayLink technology that enables docking features over USB. The universal docking solution enables multiple monitors, audio, ethernet and other USB peripherals to be connected to PCs through USB.
Note: For optimal performance, Dell recommends updating the BIOS and Chipset driver on your PC before installing the DisplayLink driver for the docking station.
- Download and install the latest DisplayLink driver from Dell Drivers & Downloads page
- Follow the screen instructions until the installation is complete
- Restart the PC
- Connect all the external devices to the docking station
- Connect the docking station to your PC
Note: Latest DisplayLink drivers for supported operating systems can also be found at displaylink.com/downloads
Microsoft Windows operating system includes the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your PC be installed from Dell Drivers & Downloads website under the "Video" section.
Connect the monitor to the docking station using the VGA,HDMI or DisplayPort cable provided with the monitor. Dell Dual Video USB Docking Station D1000 supports up to a maximum of 2 monitors when connected to your PC using the USB 3.0 cable. Refer to the Display Resolution Table below for more details about the supported resolution when connecting multiple monitors to the docking station.
To learn more about setting up and troubleshooting issues with multiple monitor setup, refer to these Dell knowledge-base articles How to Setup Multiple Monitors or How to Troubleshoot Multiple Monitor Issues
Display resolution
Dell Dual Video USB Docking Station D1000 supports a maximum resolution of 2560 x 1600 @ 60Hz (when connected via DisplayPort only). The docking station supports upto two displays connected via VGA, HDMI or DisplayPort and supports the following resolutions:
| Support dual display output | DisplayPort | HDMI | VGA |
|---|---|---|---|
| DisplayPort + HDMI + VGA | 2048 x 1152 60Hz | 2048 x 1152 60Hz | No display output |
| DisplayPort + HDMI | 2048 x 1152 60Hz | 2048 x 1152 60Hz | No display output |
| DisplayPort + VGA | 2048 x 1152 60Hz | No display output | 2048 x 1152 60Hz |
| HDMI + VGA | No display output | 2048 x 1152 60Hz | 2048 x 1152 60Hz |
| DisplayPort | 2560 x 1600 60Hz | No display output | No display output |
| HDMI | No display output | 2560X1440 50Hz | No display output |
| VGA | No display output | No display output | 2048 x 1152 60Hz |
| Symptom | Possible Solution |
|---|---|
| The is no video on the monitor attached to the dock |
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| The video on the attached monitor is distorted or corrupted |
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| The video on the attached monitor is not displaying in extended mode | Change the settings by either:
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| The audio jacks are not functioning |
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| USB ports are not functioning on the docking station |
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| HDCP content is not able to display on the attached monitor |
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| Displaylink Driver not able to install | Get the latest driver by:
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| Laptop failed to boot with dock connected |
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| No CD drive and no internet access for getting the driver |
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| First time internet access causing error message |
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| Issue with power adapter |
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| Audio issues when a speaker is connected to the docking station |
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| Unable to access the internet when the ethernet cable is connected to the docking station |
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| USB devices are not working when connected to the docking station |
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