Dell Precision Tower 5820 Workstation System Guide

Getting to know your computer:

A link to the System Manual can be found here:

• Manuals and Documents for the Dell Precision Tower 5820 Workstation

This section provides links to information about locations of connectors and ports, images of your system, and will help you to get started with your system.

• Visual Guide to your Precision Tower 5820 Workstation
• A Guide to External Ports and Connectors on Dell Systems
• How do I connect a monitor to a Dell System?

• Precision Tower 5820 WorkstationCustomer Replaceable Unit (CRU) Part Removal Guide

Installation Options:

This section covers the supported Operating System reinstallation options for your system.

• Drivers and Downloads FAQs
• Precision Workstation: RAID Controller Setup

Microsoft Windows

For information about the various Windows operating system versions click on the following link:

• Dell Windows Support Page

Drivers:

This section gives information about drivers and the required order of installation for the various
Windows Operating System versions supported on your Dell computer.

Driver Installation Order:

• Windows 10 Driver Install Order

Installing Drivers with the Resource CD/DVD:

• How to Install Drivers using the Dell Resource CD/DVD

Identifying any Drivers not covered in the Install Order:

• How to use the Dell Support Site to identify and install the drivers for your Dell PC

Ubuntu Linux

For information about Ubuntu Linux on your system, see the following link:

• Frequently Asked Questions about the Ubuntu Linux operating system on your Dell Computer
• How to Install Ubuntu Linux on your Dell Computer

Further information you can also see the Ubuntu Website:

• The Ubuntu Homepage - www.ubuntu.com 

System Backup and Recovery

This section provides information about the Backup and Recovery options for your system.

Unless you specified Recovery Media in your order, your Windows 10 system will not come with a recovery USB Flash Drive or Discs. For information about creating recovery media for your system if there is catastrophic system failure, follow the link below:

• Create Windows 10 Recovery media for your Dell computer
• Create Windows Installation Media for Windows 10 and Windows 8.1 using the Media Creation Tool

Windows Recovery Environment (WinRE)

On factory installed Windows 10 systems, WinRE allows you to restore your system back to the original factory state. For more information see the link below:

• Reset or reinstall Windows 10 on your Dell computer

Dell Recovery Image of Microsoft Windows

You can also download a recovery image of the Microsoft Windows Operating System customized for your Dell product from the Dell support site.

• Dell Recovery Image of Microsoft Windows

Further general information about recovering Windows can be found in the following article:

• How To Restore or Reinstall Microsoft Windows on a Dell Computer

Dell SupportAssist for PCs and Tablets:

SupportAssist, previously called My Dell, provides system updates, detects issues, and sends you alerts based on your device, which makes solving and preventing problems easier than ever. This application gives you access to everything you must have to take the guesswork out of maintaining PCs and tablets. For more information and installation instructions, see the following link:

• Dell SupportAssist for PCs and tablets

Diagnostics and Error Codes:

This section provides links to articles about diagnostics and the various error messages, beep codes, and Diagnostic LED codes that can help to troubleshoot potential hardware and software issues on your system.

• Using the ePSA or PSA Diagnostics and a Guide to Error Codes
• Diagnostic Indicators for Precision Workstations
• Help With Troubleshooting System Lock Ups or Freezes
• Identify and Troubleshoot Windows Crashes and Restarts caused by Blue Screen (Crash Screen) errors
• How to troubleshoot and resolve system performance issues on Precision Fixed Workstations

You can also use the diagnostics that are on the Dell Support page, this requires Dell System Detect & SupportAssist to be installed on your system. This is performed if you choose to run the diagnostics. You can get to those diagnostics by following the link below:

• Dell Online Diagnostics

Hardware:

The section below provides links to articles that contain information about the different hardware on your system. They can help you to troubleshoot any problems that might be identified by the above diagnostics. There are also general "How to" articles that can help with tasks, for example like updating the BIOS or upgrading a hard drive.

Audio

• A guide to identifying the source of abnormal noises on a Dell PC
• How to fix problems with speakers emitting unwanted noise
• How to Troubleshoot and Resolve a No Audio issue with a Dell Desktop PC

BIOS and Motherboard

• What is BIOS and How to Check and Update the System Setup or BIOS on Your Dell System
• How to Perform a BIOS or CMOS Reset and/or Clear the NVRAM on your Dell System
• How to resolve a signed BIOS firmware message on a Dell Latitude, Precision or OptiPlex system

Fan and Overheating Issues

• How to troubleshoot an Overheating, Shutdown or Thermal issue on a Dell PC
• A guide to identifying the source of an Abnormal Noise on a Dell PC

Hard Drive Issues

• Links on How to resolve HDD (Hard drive) issues on your Dell computer
• Precision Workstation: RAID Controller Setup
• Troubleshoot and Resolve RAID Issues on Dell Precision Desktop Workstations
• How-To articles for PERC Controllers and RAID Arrays

Input Devices Issues

• Mouse, keyboard or touchpad not working correctly

Memory

• How to Troubleshoot and Resolve Memory issues with a Dell Desktop PC
• How to identify if your Dell PC supports the Memory DIMM Isolation diagnostics

Networking, Wi-Fi, Bluetooth

• Dell Networking and Wireless Support Center
• A list of various "How To" Network and Wi-Fi Troubleshooting articles for Dell computers

No POST, No Power

• No Power, No POST, No Boot or No Video issues with your Dell Computer

Optical Drive

• How to Troubleshoot and Resolve Optical Drive Issues on a Dell System

External Ports

• Troubleshooting Ports on your Dell Precision Workstation
• A Guide to the External Ports and Connectors on a Dell Computer

Video Issues

• Dell Monitors Support Page
• Troubleshooting Multiple Monitor Issues on Dell Systems

Other Software, and Anti-virus:

This section covers the Software that is supported on your system, it also has links to information about Security and Encryption and Anti-Virus.

Software

Your system is shipped with some preinstalled applications and software which are designed to make your life easier. This section contains links to information about these.

To access the Dell Download Center, click on the following link:

• Dell Download Center

To access the Dell Application and Software Page click on the following link:

• Dell Application and Software Support Page

• How to check your system configuration

Some of the software sold at the time of purchase has to be downloaded once you receive your system.
This is achieved by using Dell Digital Delivery, for more info see the links below:

• Dell Digital Delivery Support Page
• How do I use Dell Digital Delivery

Anti-virus

To access the Dell Security and Virus Support Page click on the following link:

• Dell Security and Virus Support page

Your system may be preinstalled with an Anti-Virus program, for more information, follow the link below.

• Useful Information about the Third Party Antivirus programs that ship with a Dell PC

For further information about Viruses, Spyware and Malware more information can be found by following the links below:

• What are the different types of Viruses, Spyware and Malware that can infect my computer
• Protect your computer or remove virus, spyware or other malware in Microsoft Windows
• How to Identify and Repair Malware or Virus Infected Systems